DeVonte Reed
Youngtown,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry.
Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Associate Manager
Sonic Drive-In
Surprise, USA
10.2021 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Field Service Technician
Secure Source USA
El Mirage, USA
07.2024 - 12.2024
- Guaranteed the clients’ communication was easy, effective and personal
- Responded promptly to emergency service requests from clients.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed on-site installation, routine maintenance and minor repairs to systems.
Education
High School Diploma -
Dysart High School
El Mirage, AZ 08.2019 - 05/2023
Skills
Attention To Detail
Time Management
Active Listening Skills
Proficient in Microsoft Office
Improving Customer Experience
Safety Procedures
Building Customer Loyalty
Motivated Team Player
Positive Attitude
Problem Solving
Awards
- Arizona technical skills standard certificate
- Arizona CTE quality commission
Reference
- Sajad omran phone number 6028845027
Timeline
Field Service Technician
Secure Source USA
07.2024 - 12.2024
Associate Manager
Sonic Drive-In
10.2021 - Current
High School Diploma -
Dysart High School
08.2019 - 05/2023