Devyani Bhardwaj
Cumming,GA
Summary
Detail-oriented and client-focused Triage Support Specialist with 5 years of experience in SAP Ariba Procurement. Expertise in diagnosing and resolving technical issues, optimizing system performance, and ensuring seamless operation for enterprise clients. Adept at managing incident escalation, collaborating with cross-functional teams, and delivering exceptional customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Consultant-SAP Ariba
Resolve Tech Solutions
01.2020 - 12.2024
- Customer Need Identification: Liaised with customers, management, and various teams to better understand customer needs and provide quick resolutions.
- Requirement Analysis: Mastery in fit gap analysis, quickly gathered all relevant missing information prior to sending it to technical teams in order to effectively address issues.
- Cross-Functional Collaboration Across Global Teams: Worked closely with other regional triages to cater to global customers effectively and provide excellent support.
- Documentation and Knowledge Sharing: Adept at creating and understanding comprehensive knowledge base articles and training materials in order to adapt to our fast changing processes.
- Incident Management: Skilled in ticketing systems, (Service Now) prioritizing tasks, and adhering to SLAs for critical issue resolution.
- Proactively monitoring system performance and error logs to identify potential issues, enabling swift preventive action and reducing downtime for clients.
- Documenting resolutions and creating detailed knowledge base articles to streamline future troubleshooting efforts and improve team efficiency.
Education
PG Diploma - Human Rights And Social Duties
University of Lucknow
07-2004
Master of Science - Ecology And Environment
Sikkim Manipal University
07-2004
Bachelor of Science - Botany, Zoology, Chemistry
University of Lucknow
07-2002
Skills
- Technical Troubleshooting: Proficient in diagnosing and resolving software issues with advanced diagnostic tools
- Incident Management: Skilled in prioritizing tasks, managing escalations, and meeting SLAs
- Client Support: Exceptional communication and problem-solving skills to assist clients effectively
- System Monitoring: Proactive in identifying risks and addressing potential performance issues
- Knowledge Sharing: Strong ability to document processes and create training materials for team use
Contact
Cumming, GA 30041
Education
Lucknow,UP/Sikkim
Timeline
Consultant-SAP Ariba
Resolve Tech Solutions
01.2020 - 12.2024
Master of Science - Ecology And Environment
Sikkim Manipal University
Bachelor of Science - Botany, Zoology, Chemistry
University of Lucknow
PG Diploma - Human Rights And Social Duties
University of Lucknow
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