Devyn Mann
West Palm Beach,FL
Summary
Hardworking employee enthusiastic about learning customer service and the hospitality industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Hostess
El Camino
08.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Representative
Vector Marketing Company
06.2023 - Current
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed over 50 customer calls per day, even 70-100 some days.
- Over the course of two weeks, I increased my commission from 15% to 30%
Occasional Babysitter
Kelley Deutsch
04.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Cared for children and completed associated tasks such as snack preparation and picking up toys.
- Communicated with parents about daily activities and behaviors.
- Provided distractions and calming methods when necessary.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Engaged with children on individual basis to build positive relationships.
Payroll Assistant
Home Advantage Inspections
01.2021 - Current
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Hostess
Sophia Steak Lake Forest
06.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Regular Babysitter
Suzanne Rasmussen
01.2019 - 08.2023
- Demonstrated empathy and kindness to display positive character traits.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Employed positive reinforcement methods to encourage good behavior.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Provided safe transportation to and from school and extracurricular activities.
Lifeguard
Lifetime Fitness
05.2021 - 11.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, efficient manners
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order
Education
Biology Pre-Health
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL05.2026
High School Diploma -
Acellus Academy
Kansas City, MO05.2022
Highland Park High School
Highland Park, ILSkills
- CPR Certified
- Strong Communication and Interpersonal Skills
- Active Listening
- Customer Relations
- Goal-Driven
- Fast Learner
- Coachable
Additional
- I was recruited to play division 2 Women's Lacrosse at Palm Beach Atlantic University
- Very outgoing personality and I work well with others
- I love to put myself out there and try new things
Timeline
Hostess
El Camino
08.2023 - Current
Sales Representative
Vector Marketing Company
06.2023 - Current
Hostess
Sophia Steak Lake Forest
06.2023 - 08.2023
Occasional Babysitter
Kelley Deutsch
04.2022 - Current
Lifeguard
Lifetime Fitness
05.2021 - 11.2021
Payroll Assistant
Home Advantage Inspections
01.2021 - Current
Regular Babysitter
Suzanne Rasmussen
01.2019 - 08.2023
Biology Pre-Health
Palm Beach Atlantic University - West Palm Beach
High School Diploma -
Acellus Academy
Highland Park High School