Devyn Sanchez
Los Lunas,NM
Summary
Dedicated customer service associate with hands-on expertise in cash handling and conflict de-escalation. Equipped to thrive in fast-paced environments, efficiently managing tasks while maintaining attention to detail. Committed to leveraging CRM proficiency and resourcefulness to support team objectives and improve customer interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Gas Station
01.2022 - Current
- 1+ year of face to face customer service
- loading and unloading Interacted with customers to resolve inquiries and enhance satisfaction.
- Worked in a fast paced setting stocking etc.
- Evaluated and addressed tasks efficiently in fast-paced environment.
- have dealt with incoming shipments unloading checking them in on the systems
- Dealt with diagnosing problems with equipment and machinery
- Know how to stack and not cherry pick.
- Supported team by taking on additional responsibilities as needed.
- Handled customer inquiries when needed
- de-escalated conflict among disgruntled and upset customers Including-drunk customers-theft-those with unfavorable business inquiries
- Follow all company guidelines
Intern
Clinic
Education
UNM-STUDENT - psychology major
UNM
NM08-2026
Skills
- Tech savvy
- Electronics
- Friendly
- Teamwork
- Independent
- Flexibility
- Problem solving
- Cash handling
- Customer service
- Attention to detail
- Adaptive
- Self sufficient
- helpful
- Conflict de-escalation
- Customer complaint resolution
- [Software] CRM system proficiency
- Guest services
- Customer support
- Multitasking Capability
- Resourcefulness
Languages
English
Timeline
Customer Service Associate
Gas Station
01.2022 - Current
Intern
Clinic
UNM-STUDENT - psychology major
UNM