CALEB MORALES

Flex Schedule

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed and actualized customer service initiatives to decrease wait times.
• Receive, pick, and stow customer orders, process returns, and prepare for delivery.
• Assist customers with questions they may have.
• Work through problem-solving scenarios for customers.
• Maintain a clean, safe, and organized workspace.
• Manage responsibilities for a Locker+ location, including opening and closing site.
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
• Receive truck deliveries.

Contract Position

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

Flex Schedule

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Stowing- receive inbound stock, placing them into storage locations such as pods or racks and then scanning them to enter the items into the inventory system.
• Dispatch department- Placing labels on each package as they come down the conveyor belts and stage items on racks.

Contract Position

• Double-checked cargo inventories and documentation for accuracy.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Regularly reviewed invoices and double-checked orders.

Contract Position

• Emailing new hires with details about the company, including parking information, work schedules, and dress codes
• Welcoming new hires with prepared onboarding kits and an office tour
• Introducing new hires to their team members
• Providing new hires with manuals, guidelines, and passwords, as needed
• Detailing all new hires' initial tasks and answering any queries
• Gathering and filing all paperwork related to new hires, including I-9’s, direct deposit forms, tax forms and non-disclosure agreements
• Request and collect candidates onboarding requirements including recent physical, TB test, CMS Covid certification, CNA, LPN and RN certification.

Contract Position

• Processing payroll using Fieldglass and Novatime
• Enforce all company rules including GMP’s and the policies on PPE
• Recruiting candidates with great potential for 3rd shift
• Initiated onsite safety program and properly trained team members to decrease injuries.
• Developed work schedules for team members to maximize shift coverage.

• Customer Service, answering phones, tend to customer needs or questions regarding freight, booking trucks in a timely manner
• Loading/unloading trucks and flatbeds
• Printing labels with accurate data
• Inspected and crated merchandise
• Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Organized storage areas to optimize materials movements and minimize labor hours.

• Supervise, train, coach up to 100 employees
• Enforce all company rules including GMP’s and the policies on PPE
• Responsible for organizing/covering breaks for all temps
• Routinely patrol work areas to ensure associates are on task and working safe
• Initiated onsite safety program and properly trained team members to decrease injuries.
• Send daily shift reports to the agency confirming employees are present and assuring timesheets are correct
• Responsible for taking attendance
• Responsible for reporting daily employee activity back to the agency using company email
• Responsible for Transporting Employees from company back to the dispatch office
• Developed work schedules for team members to maximize shift coverage.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.