Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanelle Collins

Detroit,MI

Summary

Committed to customer satisfaction, delivering exceptional service and support. With expertise in customer service best practices, exploring effective solutions to meet customer needs. Proficient in data entry, organization, proofreading, and word processing. As a collaborative team member, contributing to meeting critical deadlines.

Overview

11
11
years of professional experience

Work History

Amazon Locker Plus Customer Service Associate

Prime Now
11.2023 - Current
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
  • Stocked and rotated inventory regularly.
  • Process an average of 450 items returns a shift.

Data Entry Clerk

Manpower/ JPMorgan Chase
03.2020 - Current
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Completed data entry tasks with accuracy and efficiency.
  • Help company verify and key over 300,000 forms before deadline during peak season.
  • Eliminated outdated records by sending the records to be scanned.
  • Identified and resolved system and account issues.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Customer Service Representative

Comcast
09.2013 - 04.2019
  • Maintained updated records of client contact information, streamlining communication efforts for future appointments.
  • Collaborated with other departments to coordinate multi-disciplinary appointments seamlessly, enhancing overall client experience at the facility.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Individualized Studies - Early Childhood Education

Eastern Michigan University 2007-2012
Ypsilanti, MI

High School Diploma -

Henry Ford High School
Detroit, MI
05.2007

Skills

  • Excellent research skills
  • Detail oriented
  • Problem-solving abilities
  • Data entry proficiency
  • Appointment Scheduling
  • Calendar Management
  • Teamwork and Collaboration

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Maintained a 99.9% accuracy rate on all data entry assignments.

Timeline

Amazon Locker Plus Customer Service Associate

Prime Now
11.2023 - Current

Data Entry Clerk

Manpower/ JPMorgan Chase
03.2020 - Current

Customer Service Representative

Comcast
09.2013 - 04.2019

Individualized Studies - Early Childhood Education

Eastern Michigan University 2007-2012

High School Diploma -

Henry Ford High School

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Shanelle Collins