Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruben Arango

Stickney,IL

Summary

Skilled in customer service and team collaboration, I enhanced customer satisfaction at Amazon by resolving issues with empathy and efficiency. At UPS, I ensured safe, timely unloading, reducing product damage. My ability to remain calm under pressure and prioritize problem resolution has consistently improved team productivity and customer support outcomes.

Overview

1
1
year of professional experience

Work History

Amazon Locker+ Customer Service Associate

Amazon
09.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Ups Warehouse Unloader

UPS
11.2023 - 02.2024
  • Reduced product damage by carefully handling items during the unloading process.
  • Maintained a safe working environment, adhering to safety protocols during the unloading process.
  • Safeguarded warehouse assets by adhering to security protocols, promptly reporting any suspicious activity or potential breaches.
  • Collaborated with team members to unload shipments in a timely manner, optimizing productivity.

Education

Engineering

Morton College
Berwyn, IL
05-2026

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Refunds and exchanges
  • Calm Under Pressure

Timeline

Amazon Locker+ Customer Service Associate

Amazon
09.2024 - Current

Ups Warehouse Unloader

UPS
11.2023 - 02.2024

Engineering

Morton College

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Ruben Arango