Devyn Zappitelli
Bowling Green
Summary
Driven Busser with two years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Compassionate Funeral Home Secretary possessing first-rate obituary writing and family counseling abilities. Prepares death certificates, leads funeral and graveside services and provides consultation to families. Tactful and understanding individual with experience assisting in multiple funerals, visitations and memorial services.
Overview
4
4
years of professional experience
Work History
Funeral Home Worker
Marcy Funeral Home
04.2024 - Current
- Increased efficiency within the funeral home by maintaining accurate records and documentation for each case.
- Facilitated open communication between families and various service providers to guarantee a smooth arrangement process.
- Collaborated with team members to provide exceptional customer service, resulting in numerous positive reviews from clients.
- Handled delicate phone calls with grieving families.
Assisted Living Aide
Ashtabula County Nursing & Rehabilitation Center
11.2022 - 08.2023
- Provided transportation assistance to residents for medical appointments or other off-site events, ensuring their safety during travel.
- Facilitated communication between administrators, healthcare providers, family members, and other stakeholders involved in each resident''s care plan development process.
- Assessed potential risks within the facility's premises, implementing corrective actions to prevent accidents or injuries from occurring among residents.
- Collaborated with healthcare professionals to ensure optimal care and treatment plans for each resident.
- Provided emotional support to families by addressing concerns and answering questions about the assisted living facility''s services.
Restaurant Busser
Biscottis Restraunt
08.2020 - 11.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Conneaut High School
Conneaut, OH06.2023
Skills
- Compassionate communication
- Sales experience
- Excellent teamwork
- Adaptable to change
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
Timeline
Funeral Home Worker
Marcy Funeral Home
04.2024 - Current
Assisted Living Aide
Ashtabula County Nursing & Rehabilitation Center
11.2022 - 08.2023
Restaurant Busser
Biscottis Restraunt
08.2020 - 11.2022
High School Diploma -
Conneaut High School