Devynne Martinez
Summary
Strategic and results-driven Sr. Channel Account Manager with a proven history of elevating partner relationships and driving revenue growth. With over 5 years of experience in sales, Devynne excels in formulating and executing effectively both channel and direct customer strategies to meet and exceed sales targets. As a member of Nextivas Circle of Excellence he is adept at nurturing key partnerships and leading cross-functional teams. Cohesively he brings a comprehensive understanding of the dynamics involved in successful channel management. His strong communication and negotiation skills, coupled with a track record of contract management and team leadership, position Devynne as a valuable asset in fostering collaborative and mutually beneficial relationships. Seeking an opportunity to leverage his expertise and contribute to the sustained success of a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Sr. Channel Account Manager
Nextiva
01.2023 - Current
- Boosted channel sales by developing and implementing strategic account plans for key partners.
- Established strong relationships with channel partners, resulting in increased revenue and loyalty.
- Consistently exceeded sales quotas by effectively managing a large pipeline of opportunities within assigned territory.
Account Manager (Direct)
Nextiva
01.2020 - 01.2023
- Educated clients on new services/products and updated
account information to maintain high standards of client
service. - Managed a portfolio of 500-700 accounts by reviewing and
mitigating discrepancies and collaborating with account
holders. - Addressed problems with accounting, billing and service
delivery to maintain and enhance client satisfaction. - Analyzed account details such as usage, sales data and
client comments to enhance understanding of effectiveness
and client needs.
Account Executive
Nextiva
03.2019 - 01.2020
- Convert warm leads into sales - Make recommendations
and customize product to fit clients' business needs - Have
routine meetings with new clients to make sure service is
satisfactory, Inbound Call Sales. - Products : internet, television, cellphones - Top performer,
Team Captain, Top Sales Representative - Highest
conversion rate - Revenue per hour, revenue per call and
most revenue sold per week. - Built and strengthened relationships with new and existing
accounts to drive revenue growth. - Negotiated sales deals between customers and agency,
resulting in mutually beneficial agreements and cultivated
relationships.
Inside Sales Representative
ClearLink
04.2018 - 03.2019
- Developed strategic relationships with existing customers
by learning preferences and managing regular
communications. - Answered customers' questions regarding products, prices
and availability. - Used digital methods and traditional telephone approaches
to generate sales leads.
Merchant Manager
PetSmart
12.2017 - 04.2018
- Streamlined inventory management tasks for increased efficiency and accuracy.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Developed and maintained positive relationships with vendors, resulting in better pricing and terms.
- Implemented effective merchandising strategies to maximize sales and profitability.
- Analyzed sales data to identify trends, optimize stock levels, and improve product offerings.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05.2013
Skills
- 10 years of Sales experience
- 5 years in Telecom
- Fast learner
- Time management
- Fork lift certified
- Analytical thinking
- Experience working with CRM & ERP software and integrations including but not limited to Salesforce, Bullhorn etc
- experienced in integration transitions
- Tenured contact center solutionist
- Team Management
- Portfolio Management
- 5 years Experience and knowledge with setting up PBX to Cloud (VoIP)Transitions
Timeline
Sr. Channel Account Manager
Nextiva
01.2023 - Current
Account Manager (Direct)
Nextiva
01.2020 - 01.2023
Account Executive
Nextiva
03.2019 - 01.2020
Inside Sales Representative
ClearLink
04.2018 - 03.2019
Merchant Manager
PetSmart
12.2017 - 04.2018
High School Diploma -
Mountain Pointe High School
Similar Profiles
Diego GámezDiego Gámez
Tier 1 Technical Support Representative at NextivaTier 1 Technical Support Representative at Nextiva
Ali MasonAli Mason
Director of Business Technology at NextivaDirector of Business Technology at Nextiva
Alexandra LueckAlexandra Lueck
Brand Reputation Lead - Marketing at NextivaBrand Reputation Lead - Marketing at Nextiva