DEWAN SINGH
South Richmond Hill,United States
Summary
Proven Field Service and Switch Technician with a track record of enhancing customer satisfaction and optimizing switch capacity at Windstream. Excelled in emergency response, technical troubleshooting, and preventive maintenance, bolstering network reliability. Skilled in teamwork and electrical troubleshooting, consistently praised for a positive attitude and professional service delivery. Achieved significant improvements in operational efficiency through diligent problem-solving and collaboration.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Field Service Technician
Windstream
12.2002 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Switch Technician
Windstream
12.2002 - Current
- Improved switch capacity with proper configuration and installation of new hardware components.
- Participated in regular team meetings and cross-functional collaborations to stay informed about ongoing projects, emerging technologies, or industry best practices related to switching systems management.
- Streamlined switch management processes, documenting procedures for future reference and staff training purposes.
- Achieved optimal bandwidth utilization through meticulous monitoring of traffic patterns on switches and adjusting configurations accordingly.
- Supported efficient network operations by collaborating with various teams to address switch-related concerns and implement solutions.
- Enabled faster troubleshooting processes through diligent documentation of any recurring switch-related issues, patterns, or trends.
- Ensured seamless network connectivity by monitoring and maintaining switch infrastructure in accordance with company standards.
- Facilitated smooth communication between departments by addressing inter-switch connectivity challenges promptly and effectively.
- Maintained detailed records of all switch inventory, including specifications, locations, maintenance history, and replacement schedules for accurate asset management purposes.
Education
Certificate - Telecommunications
Cisco
New York, NY08.2017
Telecommunications
Plexus
Chicago, IL05.2015
Certified Genband G9 Technician - Telecommunications
Genband
Texas City, TX07.2012
Certified 1631 Digital Cross Connect Technician - Telecommunications
Alcatel
Addison, TX04.2004
Certified OC3/OC12/OC48 Technician - Telecommunications
Fujitsu
Chicago, IL05.1999
Certified Alcatel 1630 Dacs Technician - Telecommunications
Alcatel
Tawas City, MI03.1997
Certified 5ESS Technician - Telecommunications
Lucent Technologies
Addison, TX03.1995
Associate Of Applied Science - Electrical, Electronics Engineering Technologies
Queensborough Community College of The City University of New York
Bayside, NY01.1991
Diploma - Electronics Technology
Richmond Hill High School
Richmond Hill, NY06.1988
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Valid Driver's License
- Electrical Troubleshooting
- Multimeter usage
Accomplishments
Merit awards from Paetec and New York State
Certification
5ESS
1630/1631 Dacs
Fujitsu Oc3/Oc12/OC48
Genband G9
Plexus
Cisco 1900 Routers
Timeline
Field Service Technician
Windstream
12.2002 - Current
Switch Technician
Windstream
12.2002 - Current
Certificate - Telecommunications
Cisco
Telecommunications
Plexus
Certified Genband G9 Technician - Telecommunications
Genband
Certified 1631 Digital Cross Connect Technician - Telecommunications
Alcatel
Certified OC3/OC12/OC48 Technician - Telecommunications
Fujitsu
Certified Alcatel 1630 Dacs Technician - Telecommunications
Alcatel
Certified 5ESS Technician - Telecommunications
Lucent Technologies
Associate Of Applied Science - Electrical, Electronics Engineering Technologies
Queensborough Community College of The City University of New York
Diploma - Electronics Technology
Richmond Hill High School
Refertence
Available upon request
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