Dewana Campbell

Providing superior service to every customer. Responsible for all Customer service complaints and concerns. Providing solutions, creating appointments and confirming all service appointments. Pre-delivery inspections, pre-sale inspections and necessary adjustments. Assist logistics drivers with delivery completion. Responsible for customer reunite transports. Responsible for front desk Retail and Service Operations. Coordinate with DMV office and assist with tag and title.

• Developed strategies for improving customer experience with the organization's services.
• Monitored staff performance and provided feedback on areas of improvement needed.
• Created detailed reports on quality assurance metrics related to service delivery.
• Provided support to field technicians during service visits when necessary.
• Worked closely with other departments within the company to ensure successful completion of projects.
• Reviewed invoices for accuracy prior to submission for payment processing.
• Developed procedures for tracking customer feedback on services received.
• Provided timely feedback to management on service failures and customer concerns.
• Monitored email and phone communication to provide prompt responses and solutions.
• Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
• Liaised between client and technician to keep parties fully informed.
• Identified methods to improve customer experiences, meeting or exceeding expectations.
• Confirmed completed or closed work order by reviewing notes and following up on pending items.
• Toggled between multiple systems and databases to look up information and update records.
• Maintained positive working relationship with fellow staff and management.

I served as a Employee Resource Officer over 5,000 employees.

• Developed and implemented salon policies and procedures to ensure a safe, efficient work environment.
• Trained staff on proper customer service techniques and product knowledge.
• Conducted weekly meetings with stylists to discuss new products, services, industry trends and client feedback.
• Recruited, interviewed, hired and trained new employees in accordance with company standards.
• Maintained accurate records of daily sales transactions and employee timecards.
• Coordinated promotional events to increase brand awareness and attract new clients.
• Resolved customer complaints in a timely manner while upholding the highest level of professionalism.
• Analyzed financial statements to identify areas of improvement for cost savings.
• Implemented strategies to improve customer retention rates through loyalty programs and incentives.
• Created monthly reports outlining performance metrics such as total revenue, average ticket size.
• Monitored employee performance reviews and provided guidance for improvements when necessary.
• Ensured compliance with all applicable safety regulations by regularly inspecting the facility for hazards or potential risks.
• Facilitated training sessions for new hires on salon software systems and operational processes.
• Provided ongoing support to stylists by offering advice on styling techniques or product recommendations.
• Negotiated contracts with vendors for discounted supplies or services that benefit the business.
• Established relationships with nearby businesses to cross-promote services or products offered at the salon.
• Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
• Pleasantly welcomed clients to salon, signed in for services and offered cold beverages.
• Supervised waiting area, straightening magazines to maintain welcoming atmosphere for clients.
• Assessed employees' performance and offered insight into methods that could improve service.
• Placed inventory orders, monitored shelf stock and tracked expenses.
• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Addressed customer problems quickly and according to service standards.
• Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
• Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
• Scheduled employees and oversaw customer appointment calendar.
• Resolved guest complaints.