Dewanand mahto

To lead on a Digital Journey for all internal and external communication while developing the Clinical Solutions for different stakeholders. Includes as well to increase the efficiency of Sales team with different tools and capabilities.

• Prepared variety of different written communications, reports and documents.
• Led projects and analyzed data to identify opportunities for improvement.
• Exceeded goals through effective task prioritization and great work ethic.
• Worked with customers to understand needs and provide excellent service.

• Effective Customer Management with training on processes and devices.
• Lead generation and Sales team coordination to ensure customer satisfaction
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked with customers to understand needs and provide excellent service.
• Delivered services to customer locations within specific timeframes.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Handling entire INDIA application team as second level Trainer
• Providing trainings to Lab technician
• Educating physicians, nurses on Septicemia, PMDT(Post management in Drug resistant TB)
• Providing Application training to entire India, Sri Lanka, Bangladesh, Nepal customers
• Developed and executed many clinical projects with both Government and Private institutions
• Established Mycobacterium diagnosis instrument for second line drugs testing
• Direct DST in TB diagnosis for Rapid results
• Projects to evaluate and establish ID/AST instrument, comparing with manual and automated systems
• Designing of rapid methods for reporting of results in Sepsis

• Providing trainings to Lab technicians
• Providing Application training to North and East India

• Understanding the needs of the customers and providing them help in technical as well as logistic issue.
• Handling Technical Queries of customers.
• Assisting product manager to design marketing projects for Life science products