ALYSSIA MONTALVO
Colorado Springs,CO
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
Work History
Selling Store Manager
Mountain High Appliance
Colorado Springs, CO
10.2024 - 12.2025
- Cultivated high-performing sales team through ongoing training and performance coaching.
- Developed strategic merchandising plans to enhance product visibility and drive sales.
- Analyzed market trends to optimize inventory levels and meet customer demands effectively
- Monitored compliance with company policies, ensuring a safe and efficient work environment for all staff.
- Maximized profit margins by negotiating cost-effective deals with suppliers while maintaining product quality standards.
- Created a positive work environment that fostered teamwork, motivation, and high employee retention rates.
- Established strong relationships with vendors to secure favorable terms and ensure timely delivery of products.
- Enhanced customer satisfaction through exceptional service and personalized attention.
- Achieved revenue growth by driving sales initiatives and setting ambitious targets for the team.
- Addressed customer complaints professionally resolving issues swiftly which resulted in improved customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Specialty Sales Manager- Appliances
Starpower/ Ed Kellum and Son
Dallas, Texas
03.2023 - 09.2024
- Utilized CRM software to track leads, manage accounts, forecast revenue, and optimize efficiency of sales processes.
- Established relationships with key vendors to ensure quality products at competitive prices.
- Planned and led weekly team meetings to discuss progress, goals, and opportunities for improvement.
- Negotiated contracts with clients to maximize profits while ensuring satisfaction with services provided.
- Managed sales team to consistently achieve growth and hit sales targets.
- Represented company at trade association meetings to promote products.
- Developed sales team through motivation, counseling and product knowledge education.
Premium Sales Consultant
Best Buy
Grapevine, Texas
01.2022 - 03.2023
- Analyzed customer needs and interests, determining appropriate products.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Recommended products to customers, enhancing engagement and brand loyalty.
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
- Built relationships with prospects to increase sales opportunities.
- Generated leads and maintained lists of prospective customers.
- Attended trade shows and industry events to stay informed about new products on the market.
- Demonstrated strong knowledge of appliance features, benefits, and warranties to customers.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Pacific Sales Speciality Sales Manager
Best Buy
Grapevine, Texas
01.2019 - 01.2022
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
- Maintained up-to-date knowledge of industry developments through research activities and networking events.
- Designed incentive programs for high-performing sales personnel to motivate them to exceed goals.
- Increased customer retention and renewal growth by revitalizing existing business in segment.
- Provided guidance and mentorship for junior-level staff members.
Appliances Sales Specialist
Best Buy
Colorado Springs, Colorado
07.2007 - 01.2019
- Developed deep knowledge of available appliances and their features, enabling successful sales to a wide variety of customers.
- Initiated promotional campaigns designed to increase store traffic and generate additional revenue streams.
- Provided customer service and support to clients seeking appliance solutions, including troubleshooting and product recommendations.
- Trained new staff members in proper appliance sales techniques and strategies.
- Utilized advanced problem solving skills to resolve customer complaints quickly and efficiently.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Education
Substance Abuse Counseling
Central Texas College
Killeen, TexasSkills
- Relationship Building
- Excellent Communication
- Solution selling
- Staff Training and Development
- Client Relationship Management
- Professionalism
- Team building
Timeline
Selling Store Manager
Mountain High Appliance
10.2024 - 12.2025
Specialty Sales Manager- Appliances
Starpower/ Ed Kellum and Son
03.2023 - 09.2024
Premium Sales Consultant
Best Buy
01.2022 - 03.2023
Pacific Sales Speciality Sales Manager
Best Buy
01.2019 - 01.2022
Appliances Sales Specialist
Best Buy
07.2007 - 01.2019
Substance Abuse Counseling
Central Texas College