Nicole Perez
San Antonio,TX
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
1
1
Certification
Work History
In-Store Selling Manager
HEB
09.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Worked with colleagues to create prototypes for designs and training materials.
Team Leader
Target
04.2019 - 08.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Walmart
01.2014 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Zone Merchandise Supervisor
Walmart
03.2010 - 01.2014
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored Dept. Managers to achieve high performance and job satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Associate of Science - Psychology
Texas Tech University
Lubbock, TX05.2012
Skills
- Business Development
- Brand Awareness
- Campaign Management
- Adaptability
- Team leadership
- Relationship building
Certification
Food Safety Manager
Activities
- Jewish Community Center Volunteer
- SA Diaper Bank Volunteer
- Food Bank Volunteer
Timeline
In-Store Selling Manager
HEB
09.2022 - Current
Team Leader
Target
04.2019 - 08.2022
Assistant Store Manager
Walmart
01.2014 - 03.2019
Zone Merchandise Supervisor
Walmart
03.2010 - 01.2014
Associate of Science - Psychology
Texas Tech University
Similar Profiles
Dulce PerezDulce Perez
Bakery Lead at HEBBakery Lead at HEB
Paul De La FuentePaul De La Fuente
Partner at HEBPartner at HEB
Kayla CrowderKayla Crowder
Cashier at HEBCashier at HEB
Stephanie BoudreauxStephanie Boudreaux
Overnight Stocker at HEBOvernight Stocker at HEB
Jacob ZavalaJacob Zavala
Robotic Installer Technician at AerotekRobotic Installer Technician at Aerotek