Emi Kovaci

• Managed $14M business in Concessions and Women's Ready to Wear, resulting in increased sales.
• Managed 39 sales associates, fostering development and driving growth in customer relations.
• Fostered productive collaborations with vendors and the buying office.
• Trained and mentored team members on product knowledge and effective selling techniques.
• Analyzed market trends to identify opportunities for expanding product offerings.
• Collaborated with VMM and MM to execute promotional campaigns enhancing brand visibility.

• Led two departments, supervising a team of 16 sales associates to enhance sales performance.

• Analyzed sales reports and customer data to uncover growth opportunities.

• Acted as a role model, demonstrating sales leadership, how to foster cross-selling and how to increase client engagement and loyalty.

• Managed HR functions, including scheduling, colleague reviews, driving productivity and team performance.

• Built strong relationships with the Buying Office and vendors to enhance performance, product knowledge and assortment.

• Assisted in daily inventory management, ensuring accurate stock levels and timely replenishment.
• Maintained organized filing systems for operational documents, facilitating easy access and retrieval.
• Executed daily administrative tasks efficiently, contributing to overall office productivity.
• Trained new staff on standard operating procedures, promoting consistency in operations.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.

• Assisted customers in selecting merchandise, enhancing overall shopping experience.
• Maintained knowledge of current promotions and sales strategies to drive customer engagement.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
• Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
• Adapted quickly to new products and store policies, demonstrating flexibility in fast-paced environment.

• Executed customer transactions with precision and speed.
• Maintained cash drawer integrity through diligent balancing practices.
• Educated customers on bank products and services to enhance satisfaction.
• Resolved customer issues promptly, ensuring a positive banking experience.