Jacob Newton
Norfolk,US
Summary
Experienced with overseeing deli operations and ensuring exceptional customer service. Utilizes effective inventory management and staff training to optimize workflow and productivity. Strong understanding of food safety regulations and quality control to maintain superior standards.
Accomplished culinary professional prepared to bring extensive experience and results-driven approach to new role. History of optimizing operations and elevating customer service in fast-paced deli environments. Strong focus on team collaboration and achieving results while adapting to changing needs and maintaining high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli Manager
The Fresh Market
09.2024 - 08.2025
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Observed quality assurance standards to optimize freshness of deli products.
Manager
Jimmy John's Gourmet Sandwiches
03.2021 - 09.2024
- Enhanced customer satisfaction by maintaining a consistent positive and humorous attitude with open lines of communication.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Precisely measured, weighed, sliced, and packaged deli products according to corporate standards while minimizing waste.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supported the inshop team by providing accurate pricing and delivery estimates during the quoting process, contributing to catering sales success rates.
Delivery Driver
Jimmy John's Gourmet Sandwiches
02.2021 - 09.2024
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Operated manual and electric appliances to peel, slice, and trim deli meats.
- Completed on-time deliveries by choosing best and most efficient routes.
Production Worker
Razzini Pasta
02.2018 - 08.2020
- Managed multiple tasks simultaneously while maintaining focus on quality control measures throughout the production process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Reduced production costs by optimizing engineering designs for manufacturability.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Skills
- Customer engagement
- Effective troubleshooting skills
- Adaptability and reliability
- Goods purchasing and distribution
- Responsible for financial transactions with company credit cards
- Responsible for corporate vehicles
- Cash Handling
- Safe Food Handling Practices
- Cross-selling products and services
- Focus on customer experience
- Responsible for purchasing with corporate credit cards
Certification
- Serve-Safe Certification
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Title:
Timeline
Deli Manager
The Fresh Market
09.2024 - 08.2025
Manager
Jimmy John's Gourmet Sandwiches
03.2021 - 09.2024
Delivery Driver
Jimmy John's Gourmet Sandwiches
02.2021 - 09.2024
Production Worker
Razzini Pasta
02.2018 - 08.2020