Dewand Dickerson
Field Service Technician
Cleveland,TX
Summary
Versatile Field Service Technician skillful in troubleshooting with repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
9
9
years of professional experience
Work History
Field Service Technician 3
IGT
Houston, TX
11.2015 - Current
- Install Coordinator for on-site and off-site installation, repair, maintenance and test tasks.
- Discuss and recommend service options with customers and explain costs involved.
- Complete partial and full dismantling of equipment to quickly repair or replace defective components to restore functionality.
- Install Satellite Dishes and perform structured cable runs following OSHA's safety procedures to avoid injuries in field.
Field Service Technician 2
GTECH
Houston, TX
10.2014 - 11.2015
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Installed Satellite Dishes and performed structured cable runs following OSHA's safety procedures to avoid injuries in field.
Field Service Technician
GTECH
Houston, TX
01.2013 - 10.2014
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Installed Satellite Dishes and performed structured cable runs following OSHA's safety procedures to avoid injuries in field.
Education
Bachelor of Science - Information Systems And Security
UNIVERSITY oF PHOENIX, HOUSTON, TX
Houston, TXAssociate of Applied Science - Computer Engineering And Electronics Technology
ITT TECHNICAL INSTITUTE- HOUSTON, TX
Houston, TX05.2012
Skills
- Team Supervision
- Technical Support
- Issue escalation
- Hardware and software installation
- Safety and compliance
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Field Service Technician 3
IGT
11.2015 - Current
Field Service Technician 2
GTECH
10.2014 - 11.2015
Field Service Technician
GTECH
01.2013 - 10.2014
Bachelor of Science - Information Systems And Security
UNIVERSITY oF PHOENIX, HOUSTON, TX
Associate of Applied Science - Computer Engineering And Electronics Technology
ITT TECHNICAL INSTITUTE- HOUSTON, TX
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