William Hastie
Evansville,IN
Summary
Adept Mobile Field Service Technician with a proven track record at Xylem Inc., where exceptional service and technical troubleshooting skills led to a significant increase in customer satisfaction. Skilled in equipment repair and preventive maintenance, my teamwork and problem-solving abilities ensure efficient resolution of complex technical issues, fostering positive client relationships and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Field Service Technician Tier 3
Xylem Inc.
08.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Coal Mine Maintenance
Sunrise Coal
01.2019 - 07.2020
- Inspected work areas for hazards and successfully performed over hundreds of methane gas checks.
- Mined for bituminous coal using continuous mining equipment safely and efficiently.
- Worked in mines up to 800 feet underground and mined over 5 miles way of underground travel.
- Worked effectively and safely on team as fire brigade miners.
- Installed electrical lines into new mines.
- Enhanced coal extraction processes by implementing innovative mining techniques and equipment.
- Reduced safety incidents by diligently adhering to safety protocols and conducting thorough pre-shift inspections.
- Repositioned heavy and specialized machines to make new cuts and paths.
- Conducted air tests to monitor safety and quality of workspaces.
- Ensured compliance with federal regulations, adhering to established guidelines for safe mining practices.
- Contributed to cost reduction efforts by optimizing resource allocation in the mining process.
- Minimized environmental impact through proper waste disposal and reclamation practices during mining operations.
- Maintained optimal working conditions by regularly inspecting and repairing mining equipment as needed.
- Participated in ongoing professional development opportunities related to the field of coal mining, enhancing skills and knowledge for continued career growth.
Education
Bachelor of Science - Social Work
University of Southern Indiana
Evansville, IN01-2009
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Inventory management
- Valid Driver's license
- Technical support
- Power tools operation
- Repair and installation
- Heavy lifting
- Courteous and professional
- Installation and maintenance
- Hardware and software installation
- Electrical troubleshooting
- Schematic interpretation
- Multimeter usage
- Fault diagnosis
- Equipment inspection
- Service quality
- Route planning
- Safety assessment
- Diagnostic testing
- Equipment Repair
- Tool management
- Relationship building
- Accountability and work ethic
- Vehicle maintenance
- System installation
- Work orders
- Timely reports completion
- Work order management
- Electrical systems
- MS office
- Network connectivity
- Quality assurance testing
- Issue escalation
- Device installation
- Reading wiring diagrams
- Interdepartmental collaboration
- Multiple priorities management
- Power tools
- Team supervision
- Software configuration
- Data collection
- Hardware repair
- Proficient in [software]
- Basic welding
- Regulatory requirements
- Equipment oversight
- Record keeping
- Customer consulting
- Environmental safety
- Mechanical background
- Prioritization and time management
- Hand tools proficiency
- Equipment documentation
- Work order prioritization
- Diagnostics and troubleshooting
- Preventative maintenance
Accomplishments
I earned my Electrical card through Alliance Coal Maintenance program and the Commonwealth of Kentucky Division of Mine Safety.
I spent the last three years becoming proficient at troubleshooting and installing flygt controls and pumps.
Certification
- Electrical worker
- Commonwealth of mine safety
- issue date 2018
- Indiana Driver's License
Commonwealth of Kentucky division of Mine Safety
They are the issuing party for electricians who pass 6 panel test covering everything from NEC,MSHA law,AC and DC theory, electrical equipment.
Timeline
Mobile Field Service Technician Tier 3
Xylem Inc.
08.2021 - Current
Coal Mine Maintenance
Sunrise Coal
01.2019 - 07.2020
Bachelor of Science - Social Work
University of Southern Indiana
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