Fred Singleton
Belton,MO
Summary
At Spectrum Mobile, I excelled as a Tier 3 Mobile Customer Service specialist, leveraging my in-depth technical knowledge and expert problem-solving abilities to provide advanced technical support. My proactive approach in mastering the latest software developments and my knack for hardware diagnostics significantly enhanced customer satisfaction.
Overview
9
9
years of professional experience
Work History
Tier 3 Mobile Customer Service
Spectrum Mobile
Kansas City, MO
09.2015 - Current
- Provided advanced technical support for complex device, billing, or service issues, acting as the primary liaison between customer service and various backend departments.
- Stayed abreast of latest software developments to enhance job knowledge.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Conducted workflow analysis, space design or cost comparison analysis.
Education
High School Diploma -
Hastings Senior High
Hastings, MN06-1985
Skills
- Server maintenance
- Application support
- Hardware diagnostics
- Expert problem solving
- Operating systems expertise
- In-depth technical knowledge
- Advanced troubleshooting
- Customer support escalations
Timeline
Tier 3 Mobile Customer Service
Spectrum Mobile
09.2015 - Current
High School Diploma -
Hastings Senior High
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