Dewayne Felder
Fort Washington
Summary
Dynamic Sales Representative with a proven track record of driving revenue growth in both business-to-business and business-to-consumer environments across diverse industries. Consistently exceeds sales targets while expanding market presence and cultivating lasting client relationships. Expertise in effectively managing daily operations to ensure seamless service delivery that contributes to sustained business success. Committed to leveraging strategic insights and innovative approaches to enhance customer engagement and maximize profitability.
Overview
4
4
years of professional experience
Work History
Sales Representative
Waldorf Ford
09.2024 - Current
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Supervisor Of Operations
Tri El Llc
06.2024 - 09.2024
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Sales Associate
Staples
01.2024 - 05.2024
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Managed multiple tasks simultaneously while meeting deadlines.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance. Offering a 65% store-wide customer loyalty within the Staples industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Catering Assistant
Towson Hospitality
09.2023 - 12.2023
- Consistently kept adequate stock of food items, utensils and beverages for catering needs.
- Managed to set up tables, decorations and action stations for catered events.
- Maintained warm and professional demeanor, welcoming and directing event attendees to designated tables or venue areas.
- Actively cleaned and sanitized equipment, utensils and work areas to maintain health and safety standards.
- Consistently prepped and attractively plated items to serve to guests.
- Confirmed and always handled cash transactions for on-site catering orders or pick-ups without error or mishap.
Warehouse Technician
Pg Board Of Elections
05.2022 - 09.2022
- Verified and documented incoming orders, checking contents against paperwork.
- Utilized warehouse management system to determine catalog number, size and color of merchandise picked from bins or shelves.
- Exceeded productivity targets consistently, achieving hourly and daily targets and backing up struggling team members.
Education
Associate in Arts (A.A.) - Accounting
Towson University
Towson, Maryland08.2023
Skills
- Proficient in managing competing priorities
- Information evaluation
- Strong verbal communication
- Quality assessment proficiency
- Strategic analysis
- Pipeline building
- Account development
- Sales consultation
- Prospecting and telemarketing
- Relationship building
- Market trends
- Performance improvement
Timeline
Sales Representative
Waldorf Ford
09.2024 - Current
Supervisor Of Operations
Tri El Llc
06.2024 - 09.2024
Sales Associate
Staples
01.2024 - 05.2024
Catering Assistant
Towson Hospitality
09.2023 - 12.2023
Warehouse Technician
Pg Board Of Elections
05.2022 - 09.2022
Associate in Arts (A.A.) - Accounting
Towson University