Microsoft Office
Dewayne Jackson
San Diego,CA
Work Preference
Summary
Dynamic Outpatient Care Manager at Bay Area Clinical Associates with expertise in care coordination and clinical documentation. Proven track record in developing individualized care plans and enhancing patient outcomes through effective communication and critical thinking. Skilled in EMR management and fostering team collaboration to ensure quality improvement in patient support services.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Outpatient Care Manager
Bay Area Clinical Associates
11.2017 - 01.2026
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated patient discharge planning and follow-up care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Credentialing and Contracting
Promedico
07.2015 - 11.2017
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Prepared records for site visits and file audits.
Education
Africana Studies - Interdisciplinary Field
San Francisco State University
San Francisco, CA05-2027
No Degree -
San Diego State University
San Diego, CA09-2013
Associate of Arts -
San Diego Mesa College
San Diego, CA09-2013
Skills
- Clinical documentation
- Quality improvement
- Care coordination
- Discharge planning
- Patient support
- Utilization review
- Case management
- Case documentation
- Records management
- Medical records management
- MS office
- Staff management
- EMR / EHR
- Decision-making
- Client relationship management
- Organization and multitasking
- Clear communication
- Critical thinking
- HIPAA compliance
- Team collaboration
Software
Google Apps, Google Cloud
Graphic Design Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Outpatient Care Manager
Bay Area Clinical Associates
11.2017 - 01.2026
Credentialing and Contracting
Promedico
07.2015 - 11.2017
Africana Studies - Interdisciplinary Field
San Francisco State University
No Degree -
San Diego State University
Associate of Arts -
San Diego Mesa College