Dewayne Miles Jr.
Oakland,USA
Summary
Results-driven Operations Manager with a degree in Supply Chain Management and several years of experience in optimizing processes, improving efficiency, and leading teams to achieve organizational goals. Adept at overseeing day-to day operations, optimizing supply chain efficiency to drive profitability, and enhancing customer satisfaction. Seeking a challenging position to leverage my skills in a dynamic corporate environment.
Overview
6
6
years of professional experience
Work History
Operations Manager
Avis Budget Group
San Francisco, USA
12.2022 - Current
- Managed quality control in production operations for ABG’s high volume flagship Orlando location
- Trained 20+ employees to execute ABG’s 15 step production cleaning process to ensure maximization of fleet and customer satisfaction, resulting in an increased NPS (net promoter score) from 9.8 to 34.1
- Reduced S&W and increased production by monitoring punch exceptions and holding VSA’s accountable using recognition and disciplinary actions, resulting in a reduction in exceptions from 80% to 27% over a 5-month period
- Analyze data from daily reports to identify trends in production performance metrics
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
- Identified areas of deficiency and performed root cause analysis to solve problems
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Community Relations Specialist
Millennium Search
Memphis, USA
05.2021 - Current
- Coordinated community outreach activities to build relationships with target audiences
- Developed and implemented strategies for engaging local businesses in community initiatives
- Organized recruiting events to assist recruiters obtaining new contractors
- Serves a primary point of contact between organization and representatives from marketing and advertising firms
Technical Support Agent
UMRF Ventures
Memphis, USA
10.2018 - 08.2020
- Provided technical assistance to FedEx employees via phone, email, and online chat globally
- Assessed customer inquiries to determine the best course of action for resolution
- Managed multiple customer requests simultaneously while maintaining a high level of customer service
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting
Supply Chain/Global Diversity Intern
International Paper
Memphis, USA
12.2018 - 06.2019
- Used SAP to enter orders, view run schedules, and track shipments
- Provided customer service for IPs exports accounts
- Coordinated between customers, supply planning, replenishment planning and logistic specialist to fulfill orders while providing excellent customer service and keeping operating cost down
- Participated in IPs Diversity Workshop to identify potential diversity partners
- Assisted with the coordination of the Supplier Diversity Program initiatives and activities which supports IPs effort to meet corporate supplier diversity targets
Education
BBA - Supply Chain Management, Spanish
University of Memphis
Memphis, TN05.2020
Skills
- Microsoft Office Products
- SAP Proficient
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Dealing with Ambiguity
- Continuous Improvement
- Learn on the Fly
- Managing Diversity
- Integrity and Trust
Certificationshonors
- Cum Laude
- Project Management Professional (PMP) Certification, In Progress, 12/24
Extracurricular Activities
Toastmasters Pi Sigma Alpha - Treasurer Study Abroad Program in Costa Rica
Timeline
Operations Manager
Avis Budget Group
12.2022 - Current
Community Relations Specialist
Millennium Search
05.2021 - Current
Supply Chain/Global Diversity Intern
International Paper
12.2018 - 06.2019
Technical Support Agent
UMRF Ventures
10.2018 - 08.2020
BBA - Supply Chain Management, Spanish
University of Memphis
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