Work Preference
Summary
Overview
Work History
Education
Skills
Software
References
Work Availability
Timeline
OperationsManager
Open To Work

Janell Valdez

WY

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Operations ManagerBSA/Fraud ManagerLoan Officer/UnderwriterAdministration ClerkAdministration Manager

Work Type

Full Time

Location Preference

On-SiteRemote
Location: 1340 E Teton Blvd, Green River, WY , US
Open to relocation: No

Salary Range

$65000/yr - $115000/yr

Important To Me

Work-life balanceCompany CulturePaid time off401k matchPaid sick leaveHealthcare benefitsCareer advancementPersonal development programs

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Operations Manager

Trona Valley Federal Credit Union
2025.03 - Current
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Developed training programs to mentor staff on best practices and compliance regulations.
  • Facilitated regular performance reviews, providing constructive feedback to enhance team productivity.

BSA/Fraud Manager

Trona Valley Federal Credit Union
2024.03 - 2025.03
  • Accomplished multiple tasks within established timeframes.
  • Managed compliance with regulatory requirements, ensuring adherence across all departments.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
  • Responded timely to questions from branches and departments regarding BSA policies.

Operations Clerk

Trona Valley Federal Credit Union
2014.12 - 2024.03
  • Daily processing and returns of non-post ACH (Automated Clearing House) and Draft items with thorough knowledge of NACHA Operating Rules and Regulations.
  • Handling various account transactions and member support for Online Banking, Mobile Deposit, Bill Payment services, Member Debt Protection services.
  • Processing fraudulent or questionable transactions such as: Debit Card/ATM fraud, ACH transactions, and Draft clearing items.

Loan Officer/Underwriter

Trona Valley Federal Credit Union
2012.02 - 2014.12
  • Delivered exceptional member service by opening accounts with extensive knowledge of products and services and creating welcoming, positive experiences.
  • Processed loan applications and monitored progress from start to finish.
  • Examined loan applications for loan approvals and denials.
  • Assisted members in understanding loan terms and conditions to make informed decisions.

Teller/Call Center Representative

Trona Valley Federal Credit Union
2007.05 - 2012.02
  • Served as primary point of contact for members, providing assistance such as account balances, transactions, interest rates, services charges.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Achieved high satisfaction rating through proactive one-call resolutions of member issues.

Education

Leadership Development - Leadership Institute

Go West Credit Union Association
Casper, WY
2025-09

High School Diploma -

Green River High School
Green River, WY
1999-05

Skills

  • Problem-solving
  • Operational efficiency
  • Policies and procedures implementation
  • Balance Reconciliations
  • Microsoft Office Products
  • Critical Thinking
  • Regulatory Requirements
  • Compliance with Operation Procedures
  • Fraud Monitoring
  • Banking operations
  • Leadership

Software

Microsoft Office

Jack Henry Products

Verafin

References

Stephanie Riddle

Chief Information Officer/Trona Valley FCU

375 Clark Street

Green River, Wy  82935

307-870-5480

Jennifer Drinkle

Financial Advisor/Wyoming Wealth Management

235 Greasewood Street

Green River, Wy  82935

307-760-5495

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

Trona Valley Federal Credit Union
2025.03 - Current

BSA/Fraud Manager

Trona Valley Federal Credit Union
2024.03 - 2025.03

Operations Clerk

Trona Valley Federal Credit Union
2014.12 - 2024.03

Loan Officer/Underwriter

Trona Valley Federal Credit Union
2012.02 - 2014.12

Teller/Call Center Representative

Trona Valley Federal Credit Union
2007.05 - 2012.02

Leadership Development - Leadership Institute

Go West Credit Union Association

High School Diploma -

Green River High School

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