Dynamic manager and trainer experienced in team collaboration and conflict resolution. Successfully managed daily operations while training staff in customer service protocols to ensure exceptional service experiences.
Overview
7
7
years of professional experience
Work History
Certified Trainer
Perkins American Food Co.
Edinboro
04.2023 - 08.2025
Delivered engaging training sessions on food safety standards and best practices.
Assessed training needs through staff evaluations and feedback mechanisms.
Implemented continuous improvement initiatives to refine training programs and content.
Collaborated with management to align training goals with organizational objectives.
Advised management on best practices for improving employee performance through effective training methods.
Store Co-Manager
Little Caesars Pizza
Edinboro
08.2021 - 04.2023
Assisted in managing daily store operations and staff scheduling.
Supported inventory management by tracking stock levels and placing orders.
Trained new employees on customer service protocols and store policies.
Handled cash register transactions and maintained accurate financial records.
Collaborated with team members to provide excellent customer service experiences.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Resolved customer complaints in a professional manner.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Shift Lead
Taco Bell
Edinboro
10.2018 - 02.2021
Maintained cleanliness and organization in the kitchen and dining areas.
Provided excellent customer service by taking orders and answering questions.
Monitored inventory levels to ensure adequate supplies during shifts.
Trained new employees on operational procedures and safety practices.
Collaborated with team members to ensure efficient workflow during peak hours.
Performed opening and closing procedures such as setting alarm systems, counting money.
Handled cash register transactions accurately while providing excellent customer service.
Responded to customer inquiries and complaints in a professional manner.
Managed store operations during absence of Store Manager or Assistant Manager.