Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dewey Nicely

Barryton,MI

Summary

Dynamic Delivery Specialist with a proven track record at Rent A Center, excelling in customer satisfaction and operational efficiency. Skilled in inventory management and conflict resolution, I consistently optimized delivery routes, enhancing service reliability. My strong organizational skills and commitment to safety protocols ensure seamless operations and exceptional client experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Specialist

Rent A Center
05.2023 - Current
  • Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
  • Managed inventory levels, optimizing stock availability for seamless service delivery.
  • Trained new team members on delivery protocols and customer service best practices.
  • Monitored vehicle maintenance schedules, ensuring compliance with safety standards and regulations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.

Certified Parts Specialist

O'Reilly Auto Parts
05.2021 - 10.2022
  • Managed inventory levels to ensure optimal stock availability for customers.
  • Assisted customers in identifying parts and providing technical support for automotive issues.
  • Utilized computer systems to track orders and process transactions efficiently.
  • Trained new team members on product knowledge and customer service best practices.
  • Assisted in maintaining a clean and organized shop environment, ensuring a safe workspace for colleagues and customers alike.
  • Provided technical support to customers regarding part installation or troubleshooting advice as needed.
  • Expanded client base with excellent customer service skills, fostering long-term relationships with clients.

Press Set Up

Ventra Evart
01.2017 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Security Officer

Acme
11.2005 - 12.2009
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Education

GED -

Virginia Commonwealth University
Richmond, VA

Skills

  • Strong organizational skills
  • Self-motivation and discipline
  • Professionalism and punctuality
  • Patience and tolerance
  • Safety protocols and procedures
  • Documentation accuracy
  • Safety protocols
  • Conflict resolution
  • Critical thinking aptitude
  • Basic math
  • Safety compliance awareness
  • Stress management capacity
  • Safety awareness
  • Reading comprehension

Certification

  • Concealed Pistol License - Current

Timeline

Delivery Specialist

Rent A Center
05.2023 - Current

Certified Parts Specialist

O'Reilly Auto Parts
05.2021 - 10.2022

Press Set Up

Ventra Evart
01.2017 - 04.2020

Security Officer

Acme
11.2005 - 12.2009

GED -

Virginia Commonwealth University

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Dewey Nicely