Customer Service Administrator
PT Citra Maharlika Lintas Wahana
12.2018 - 07.2022
- Responded promptly to customer inquiries, ensuring high levels of satisfaction and support.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Help customer schedule, reschedule or cancel their bookings.
- Do daily, weekly and monthly report.