Dewyne Barnes
East Stroudsburg,PA
Summary
Dynamic Global Command Center Analyst III with a proven track record at Digital Realty, excelling in incident management and customer relationship management. Expert in network troubleshooting and operational maintenance, I have successfully unified messaging for critical outages, ensuring seamless communication across teams and enhancing service reliability.
Overview
18
18
years of professional experience
Work History
Global Command Center Analyst III
Digital Realty
02.2021 - Current
- Responsible for supporting our customer support teams, facility operations/maintenance teams, and troubleshooting /verification of data transmission circuits and associated network equipment, globally.
- The primary duty of this role is managing all initial notifications for our property management teams and other stakeholders.
- Ensuring that our customers received unified messaging for planned maintenance activity, for potential for service afflicting disruptions and ongoing outage activity by speaking with one corporate voice.
- Http://www.digitalrealty.com/
Senior Associate, Data Center Operations
Digital Realty
11.2013 - 02.2021
- Responsible for providing technical support, operational maintenance, troubleshooting and installation of networking equipment in a data center environment.
- Fiber cabling, coaxial cabling, telecommunications cabling, and riser cabling infrastructure the 111th 8th Avenue, NYC2 facility located in Google’s 111th 8th Avenue building.
- Http://www.digitalrealty.com/
Business Development Executive
First Telecom Service
Reading, PA
05.2010 - 12.2012
- I was responsible, for Communicating with stakeholders, internal clients, vendors, and executive leadership.
- Marketing of new Products & Services, business development, attended networking events and the preparation of telecommunications bids.
- I worked with the Sales team and the company’s engineering team to rollout new and promote its suite of telecommunications products and services to existing/prospective customers.
- This position allowed me to foster contact agreements with The State of Pennsylvania, Amazon AWS Direct Connect and a host of others.
- I assisted with the development of strategies that leverage the regional use of the FirstEnergy territory infrastructure and rights-of-way for custom broadband projects.
- The network offered high-capacity long-haul and metro fiber network services as well as voice and data services across the Midwest and Mid-Atlantic.
Vice President of Broadband Infrastructure
Linear Electric Company Inc.
Rockaway, NJ
01.2008 - 01.2010
- I was responsible for over-site of telecommunications bids, business development, attending Meet and greet network events.
- I promoted environmentally friendly green technology, electrical, telecommunications products and services.
- Relationship building, negotiations to solve problems Process oriented issues to meet the needs of the customer’s business needs.
- This position gave me the opportunity to foster contact agreements with Alcatel-Lucent, Tyco Electronic and First Telecom Services.
- I understand network systems equipment, architecture and operations.
- I assisted with the development of an overall strategy for the company to participate in future regional broadband stimulus funded projects.
- Http://broadbandusa.gov/ Project managed the day-to-day activities of the onsite I.B.E.W union personnel assigned to the 165 Halsey Street 9th floor Meet-Me-Room account.
Education
Tactical Circuit Controller OJT -
United States Army Reserve Unit
Kings Mills, Ohio01.1985
Multi-channel Communications Equipment Operator Course -
United States Army Signal Center
Fort Gordon, GA01.1982
High School Diploma -
Big Bend Community College
Moses Lake, Washington07.1981
Skills
- Network troubleshooting
- Data verification
- Incident management
- Unified messaging
- Operational maintenance
- Customer relationship management
Accomplishments
• Experience includes Business development, Administration, contract negotiations and the project management of various Telecommunication installation projects.
• Include operational maintenance, troubleshooting networks, cabling, and infrastructure.
• The preparation of site surveys, programming, testing, turn-up, installation of radio, repeaters, and antenna Systems.
• Development of customer specific network applications for VoIP, LAN, WAN, and Voice & Data systems and Outside Plant (OSP) networks.
• Research and procurement of various communications devices, hardware, transport Circuits such as T1, DS3-OC192, 1Gig-400 Gig wave lengths Ethernet and MPLS protocols.
• Northern Telecom certification, experienced with console servers, Cisco, and Juniper equipment.
• Proficient with Microsoft Office software MS project, Excel, Visio, and Power point.
• Include operational maintenance, troubleshooting networks, cabling, and infrastructure.
• The preparation of site surveys, programming, testing, turn-up, installation of radio, repeaters, and antenna Systems.
• Development of customer specific network applications for VoIP, LAN, WAN, and Voice & Data systems and Outside Plant (OSP) networks.
• Research and procurement of various communications devices, hardware, transport Circuits such as T1, DS3-OC192, 1Gig-400 Gig wave lengths Ethernet and MPLS protocols.
• Northern Telecom certification, experienced with console servers, Cisco, and Juniper equipment.
• Proficient with Microsoft Office software MS project, Excel, Visio, and Power point.
Awards
- President’s Leadership Award, FiberNet Telecom Group Inc.
- Regional Outstanding Business Enterprise Award of the year, New York Regional Office US Department of Commerce, Business Development Agency
- New Jersey Small Business Development Centers Success Award
Military Service
- 01/01/79, 01/01/82, United States Army Signal Center, Multi-channel Communications Equipment Operator Course (31M10), Fort Gordon, GA
- 01/01/82, 01/01/85, United States Army Reserve Unit, Tactical Circuit Controller (31NOV) OJT, Kings Mills, Ohio
Timeline
Global Command Center Analyst III
Digital Realty
02.2021 - Current
Senior Associate, Data Center Operations
Digital Realty
11.2013 - 02.2021
Business Development Executive
First Telecom Service
05.2010 - 12.2012
Vice President of Broadband Infrastructure
Linear Electric Company Inc.
01.2008 - 01.2010
Tactical Circuit Controller OJT -
United States Army Reserve Unit
Multi-channel Communications Equipment Operator Course -
United States Army Signal Center
High School Diploma -
Big Bend Community College