Dexter Coles
Durham,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber
09.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Direct Sales Representative
Spectrum
09.2020 - 07.2022
- Knocked on residential homes in sales turf to build rapport with prospects and gain customers
- Consulted with customers of their TV, Internet, and home/cell phone options
- Trained new hires via role play
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Increased market share with effective prospecting and lead generation tactics.
Management Assistant
Enterprise Rent-A-Car
01.2018 - 04.2020
- Upsold vehicle options and insurance packages
- Provided resolutions for difficult customer interactions
- Scheduled repairs for damaged vehicles
- Raised and maintained high quality marks on csat
- Prepared and inspected vehicles to ensure rental readiness
Lab Manager/Technician
LensCrafters
01.2009 - 12.2017
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns
- Consistently maximized sales by offering top quality products and explaining the benefits of such
- Managed supply purchasing, restocking and inventory tracking as part of monthly budget
- Appraised customers' requirements and worked to maintain high satisfaction
- Special ordered prescriptions that were outside of in house lab's processing guidelines
- Trained new lab technicians on the Quality Manufacturing Process
- Created agendas and communication materials for team
Education
Bachelor of Science - Business Administration
Virginia State University
Petersburg, VA06.2012
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Uber Driver
Uber
09.2022 - Current
Direct Sales Representative
Spectrum
09.2020 - 07.2022
Management Assistant
Enterprise Rent-A-Car
01.2018 - 04.2020
Lab Manager/Technician
LensCrafters
01.2009 - 12.2017
Bachelor of Science - Business Administration
Virginia State University
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