Hi, I’m
Dexter Ford
Fort Worth,Texas
Summary
Certified Program Manager and proven leader with extensive experience overseeing global content streaming publication and building partnerships with world-renowned sports leagues and studios. Passionate about improving processes and driving innovation to develop new technology. Consistently delivers program objectives in both established and ambiguous environments. Demonstrates ability to ensure on-time project completion while operating within approved budgets. Portfolio includes over 450 completed projects impacting more than 100 million customers worldwide, totaling over $30.6 billion in project funding. Known for prioritizing customer experience, problem-solving, and driving operational improvements. Skilled in analyzing multiple sources of data and effectively communicating recommendations to senior executives. Areas of expertise: Digital Streaming, Technical Infrastructure and Integration, Technology Development, Aircraft Modifications, Engineering, Inventory Management, and New Product Deliveries.
Overview
14
years of professional experience
1
Certification
Work History
Amazon Prime Video
Live Ops Program Manager - Tooling, Playback, and Operations
01.2021 - Current
Job overview
- Develop partner performance metrics, holding partners accountable to Amazon high bar and continuing to raise the bar on partner performance, by building strategic partner relationships with partner executive teams
- Contribute to defining product value propositions, advantages, and limitations, while being engaged in product development with Product Managers, Engineers, and Data Scientists ensuring operator use cases are accurately represented
- Drive operational efficiency by continually refining operational processes and influencing Product/Engineering teams to enable automation, AI, and ML
- Lead Digital Supply teams through architecture and infrastructure development to deliver the highest and most advanced streaming quality of live events to millions of customers worldwide
- Managed a team of ten cross function stakeholders to successfully implement a new live operations framework, leveraging domain expertise to enhance tool efficiency by 30% and reduce system downtime by 65%, using Asana for tracking performance metrics
- Spearheaded the integration of advanced software development methodologies into live operations tools, resulting in a 85% increase in system efficiency and planning, while reducing feed onboarding time 25% over a 12-month period
- Designed and co-developed the live event and operations forecasting dashboard using Python, Excel, and Tableau, resulting in a 80% increase in data accuracy and and availability; improving planning and response times for live incidents by 35%, in first year.
American Airlines
Sr. Program Manager - Maintenance Evaluation Interior Engineering
07.2015 - 12.2020
Job overview
- Managed 428 projects using eleven-stage project management process flow from initiation through closing totaling over $4 billion in project funding
- Actively managing 478 Interiors Engineering projects totaling $1.1 billion in project funding
- Lead project teams of 8-35 stakeholders in efforts to accomplish company objectives for Interiors and In-flight Entertainment Engineering, that coordinate with Sr
- Leadership and Marketing initiatives
- Prepare detailed project charters and timelines for Senior Executives
- Validate compliance of Engineering authorized documents and work instructions
- Established future state process flow for departmental and organizational remodeling of current project management system
- Manage on-site project prototypes and accomplishments
- Delegate and distribute applicable work scopes and deliverables to project stakeholders.
American Airlines
Strategic Project Manager
07.2010 - 09.2015
Job overview
- Strategically managed 20 critical Technical Operations projects to accomplish or progress business objectives, milestones, and contracts with Union and Integration teams
- Lead project teams to support legacy American Airlines and legacy US integration, particularly aircraft fleet and maintenance integration
- Present weekly project status updates to numerous audiences, including Steering Committees and Senior Executives
- Manage cross-departmental teams, both within Tech Ops and external departments such as Marketing, Fleet, IT, Union, and Engineering
- Challenge status quo and keep airline interest in forefront of decision-making process
- Responsible for ensuring vendors and internal groups are accountable for on-time delivery of tasks and assignments
- Management of project estimates, project plans, budgets, project risks, issues, and change controls while preventing delays to project timeline
- Introduce process changes and project management discipline where warranted
- Benchmark with outside companies to gain knowledge of different business practices, then introducing new ideas and methods to enhance current company processes.
Education
Texas Southern University, Houston, TX
Bachelor of Arts from Organizational Communication
01.2009
University Overview
- Minor: Electrical Engineering
- Received Athletic Football Scholarship
- Graduated cum laude
- Dean's List 2007 - 2009
- VP of Student Athletic Advisory Committee
Marshall University, Huntington, WV
Aerospace Engineering
01.2006
University Overview
- Received Athletic Football Scholarship
- Dean's List Spring 2006
Skills
- Innovation Management
- Risk Management and Mitigation
- Change Management
- Process Optimization
- Excellent Written and Oral Communication
- Analytical Thinking
- Developing Project Plans, Work-back Plans, Quality Control Processes
Accomplishments
- 2023 Emmy Awarded Stakeholder- Thursday Night Football (Outstanding Interactive Experience)
- International single live event stream record holder in 3 countries (Japan (Top Rank Boxing) , Germany, & Italy (UEFA Champions League "UCL")
- Delivered first multi-feed HDR UCL live events in UK
Certification
- Project Management Professional (PMP) - PMI 2021
- Yellow Belt - Lean Six Sigma Certified - 2017
- Equal Employment Opportunities
- OSHA Hazard Communications
Timeline
Live Ops Program Manager - Tooling, Playback, and Operations
Amazon Prime Video
01.2021 - Current
Sr. Program Manager - Maintenance Evaluation Interior Engineering
American Airlines
07.2015 - 12.2020
Strategic Project Manager
American Airlines
07.2010 - 09.2015
Marshall University
Aerospace Engineering
- Project Management Professional (PMP) - PMI 2021
- Yellow Belt - Lean Six Sigma Certified - 2017
- Equal Employment Opportunities
- OSHA Hazard Communications
Texas Southern University
Bachelor of Arts from Organizational Communication
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