Lauren Mortier
Phoenix,AZ
Summary
Agile Technical Program Manager proficient at untangling operational and technical mayhem by diving deep and driving cross-functional alignment to promote efficiency and deliver results for customers. Orchestrator and leader of proven operational and technical roadmaps that maximize impact of available resources and existing frameworks. Artful at facilitating rapport-building interaction between disconnected entities to drive optimal outputs. Adept, adaptive, and creative problem-solver. Thrives in fast-paced environments where data-driven, expeditious decision-making and action are necessary.
Overview
8
8
years of professional experience
Work History
Technical Program Manager II
Amazon (Prime Video Supply Chain & Platform)
2022.07 - 2024.01
- Acted as Technical Program Manager for Prime Video Platform's Title Compilation & Merge Engineering team. Responsible for collaborating with Engineering Managers, Engineers, Product Managers, Partner Managers, Compliance Managers, and Operations Managers across Prime Video to secure resourcing, scope, design, develop, test, release, monitor, and report out on success of software development projects.
- Led and delivered technical cross-functional project to automate UHD-quality offer generation on Prime Video titles, ultimately improving on-time publish of Prime Video titles with UHD offerings by ~30% and for the first time, at scale, enabling customers to view and initiate SD, HD, and UHD-quality playback from a single title page on the Prime Video site.
- Led and delivered technical cross-functional project to enable transitive merging of duplicate Prime Video titles, ultimately enabling further consolidation and accuracy of the Prime Video catalog and customers to view all playback options on a single title page on the Prime Video site.
Program Manager (Digital Supply Chain) II
Amazon (Prime Video Supply Chain & Platform)
2019.05 - 2022.06
- Led global program in collaboration with Product Management, Engineering, Operations, Partner Management, Content Acquisition teams and external Prime Video partners (ex. Sony, Fox, BBC) to launch and maintain Prime Video's Subscription Video On-Demand Cost-Per-Streaming-Hour pricing model. Responsible for providing inputs to and execution of Go to Market Plan as well as integrating partner contract creation, internal contract generation, and title management with existing operational processes, internal tooling, and technical workflows. Initial launch with 20 external partners generated XX MM in streaming revenue, with YY partners currently leveraging the Cost-Per-Streaming-Hour pricing model on the Prime Video Platform and having generated a total of ZZ MM in streaming revenue to date.
- Led creation and establishment of durable, global Prime Video Platform-specific Correction of Errors program and SOP to identify, deep-dive, quantify, and programmatically resolve significant, customer-impacting technical and operational issues. Succeeded in securing buy-in from Engineering, Operations, and Business teams to adhere to this process and in leading mediation for stakeholder teams to drive alignment on appropriate group to own a particular Correction of Errors deep-dive and resolution.
- Led creation and establishment of durable, global change management process for Prime Video asset, title, and manifest specification changes, optimizing the end-to-end process including external partners, relevant Engineering, Business, Partner Management, and Operations teams. This change management process is still in use at Prime Video today.
Program Manager (Digital Supply Chain) I
Amazon (Prime Video Supply Chain & Platform)
2017.10 - 2019.04
- Led global technical and operational improvement projects to optimize Prime Video's Digital Supply Chain & Platform using LEAN & Six Sigma Methodologies and established strong relationships with key stakeholders to secure buy-in and resourcing for those initiatives.
- Orchestrated and led cross-functional Kaizen event with Engineering, Business, Operations, and Compliance teams to optimize digital asset encoding and publishing workflows, using outputs to establish and drive corresponding operational and technical roadmap, ultimately improving on-time publish of digital assets on the Prime Video Platform by ~20%.
- Orchestrated and co-led cross-functional Kaizen event with international content operations teams in India to optimize manual & edge-case title publishing workflows, using outputs to establish and drive corresponding operational and technical roadmap, ultimately improving on-time publish of complete titles on the Prime Video Platform by ~5%.
Catalog Specialist I
Amazon (Prime Video Supply Chain & Platform)
2016.06 - 2017.09
- Acted as Amazon Prime Video Subject-Matter Expert on Asset Management Engineering systems for Technical, Business, and Operations teams, including troubleshooting technical issues, publishing SOPs, and consulting on requirements-gathering and testing for user tooling and technical platform projects.
- Led project in collaboration with A/V Encoding & Asset Management Engineering, Compliance, and Operations teams to establish, codify, and enforce the digital asset quality bar and corresponding processes for Amazon Prime Video's Global Launch.
- Led continuous improvement project to optimize ticket & issue resolution for Asset Management Engineering team, ultimately reducing engineering touch time by ~35%.
Education
Bachelor of Arts - English Language And Literature
University of Washington
Seattle, WA09.2016
Skills
- Agile Project & Program Management
- End-to-End Technical & Operational Roadmap Design & Implementation
- Project Leadership & Consensus Building
- Product Requirements-Gathering & Testing
- Internal & External Stakeholder Management & Communication
- Technical & Operational Process Development & Optimization (LEAN & Six Sigma Methodologies)
- Risk Assessment & Mitigation
- Change Management
- Data-Driven Decision-Making & Prioritization
- Translating Leadership Vision to Tangible Outcomes
- Training and Mentoring
Timeline
Technical Program Manager II
Amazon (Prime Video Supply Chain & Platform)
2022.07 - 2024.01
Program Manager (Digital Supply Chain) II
Amazon (Prime Video Supply Chain & Platform)
2019.05 - 2022.06
Program Manager (Digital Supply Chain) I
Amazon (Prime Video Supply Chain & Platform)
2017.10 - 2019.04
Catalog Specialist I
Amazon (Prime Video Supply Chain & Platform)
2016.06 - 2017.09
Bachelor of Arts - English Language And Literature
University of Washington
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