Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
Generic

Dexter Jikit

Burleson,TX

Summary

Distinguished and results-driven professional with over 15 years of experience in operational management, strategic leadership, and team development across diverse industries, including postal services, inventory control, and technical maintenance. Known for implementing innovative solutions to drive operational excellence, customer satisfaction, and organizational growth.

  • Prestigious Leadership Role: Appointed as Postmaster General of the Marshall Islands Postal Service Authority by the Board of Directors, with approval from the portfolio Minister representing the President and Cabinet. This dual-selection process underscores the critical importance and distinguished nature of the role in ensuring the nation’s postal operations meet the highest standards of service and compliance.
  • Strategic Vision and Governance: Successfully set organizational objectives, developed strategic plans, and collaborated with governmental and international stakeholders to strengthen postal services while ensuring alignment with national policies and international agreements.
  • Operational Excellence: Spearheaded initiatives to optimize workflows, enhance service standards, and maintain compliance with MIPSA and USPS regulations, ensuring seamless nationwide and international mail delivery operations.
  • Disaster Preparedness and Resilience: Led the development of comprehensive procedures to safeguard postal operations against natural and man-made disasters, ensuring service continuity during critical situations.
  • Employee Supervision and Development: Directed and mentored a multidisciplinary workforce, fostering a culture of accountability, continuous improvement, and professional excellence.
  • Customer-Centric Leadership: Ensured the highest levels of customer satisfaction by promptly addressing complaints, resolving issues, and implementing service improvements to exceed stakeholder expectations.
  • Inventory and Financial Management: Maintained rigorous oversight of inventory and financial operations, implementing cost-saving measures and ensuring budget adherence to drive fiscal responsibility and organizational sustainability.
  • Regulatory and Compliance Expertise: Ensured strict compliance with postal regulations, internal policies, and international agreements, safeguarding operational integrity and security.
  • Innovation and Modernization: Embraced technology and best practices to modernize postal operations, optimize performance, and meet evolving demands in a competitive landscape.
  • Versatile Background: Complemented postal leadership with experience in inventory management and technical maintenance, demonstrating a strong ability to adapt and excel across roles requiring operational precision and problem-solving expertise.

Appointed to one of the nation’s most critical and prestigious roles, I bring a proven track record of strategic leadership, operational excellence, and a commitment to advancing organizational success. Ready to apply my expertise to new challenges, driving growth and innovation in a dynamic environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Inspector Packer

Johns Manville
08.2024 - Current
  • Material Handling: Inspects, removes, packages, and disposes of materials from the take-off end of an insulation unit following established procedures.
  • Roll Management: Removes completed rolls, starts new ones, weighs and records data, packages and labels materials, and organizes finished products onto carts, pallets, or designated areas.
  • Defect Inspection: Monitors materials for visual and physical defects, setting aside defective items and reporting recurring issues to supervisors for corrective action.
  • Equipment Monitoring: Observes and informs supervisors about equipment adjustments, including windup compression and operational malfunctions.
  • Product Changeovers: Assists in changing production setups, including adjusting slitter knives, adhesive systems, and other equipment for product transitions.
  • Packaging Preparation: Prepares and manages packaging materials, stenciling, cutting, and assembling cartons, while ensuring accurate labeling and poly applications.
  • Safety and Maintenance: Adheres to safety protocols, reports hazards, and performs cleaning of equipment, work areas, and components like ovens and suction boxes.
  • Clerical and Quality Duties: Maintains accurate records, initiates inventory control documents, and identifies quality issues in production.
  • Training and Assistance: Provides guidance to new employees and assists team members with operations, including equipment startups, cleanups, and shutdowns.
  • Physical and Operational Requirements: Handles physically demanding tasks involving weights over 50 pounds, requiring agility and endurance; may operate forklifts with proper licensing.

Postmaster General

Marshall Islands Postal Service Authority
10.2020 - 09.2024
  • Supervision and Organizational Leadership: Direct and oversee all operations within the post office, ensuring seamless processing of incoming and outgoing mail. Establish and implement efficient workflows and procedures to maintain high service standards and operational excellence.
  • Inventory and Sales Control: Exercise rigorous oversight of all stamps and sales inventory under your management. Maintain precise records and ensure the continuous availability of inventory to meet customer demand, implementing effective inventory control measures.
  • Asset and Facility Management: Ensure all post office assets, including equipment, buildings, grounds, landscaping, premises, and parking lots, are meticulously maintained. Implement and oversee maintenance schedules to guarantee assets remain in top condition, reflecting the highest standards of repair, cleanliness, and upkeep.
  • Procurement and Supply Chain Management: Strategically purchase supplies and equipment necessary for post office operations. Negotiate with suppliers to secure the best terms and maintain a streamlined supply chain.
  • Employee Supervision and Development: Provide leadership and supervision to all post office employees. Oversee duty performance, foster a positive work environment, and ensure staff adherence to operational protocols and standards.
  • Reporting and Compliance: Accurately prepare and submit all required reports and summaries of postal activities. Ensure compliance with all procedures mandated by MIPSA and USPS, as well as internal policies.
  • Performance Evaluation and Improvement: Conduct thorough evaluations of all employees assigned to the post office. Set clear objectives, provide constructive feedback, and develop action plans for continuous improvement and professional development.
  • Objective Setting and Strategic Planning: Establish clear objectives for the post office and develop comprehensive plans and action steps to achieve these goals. Monitor progress and adjust strategies as needed to ensure successful outcomes.
  • Customer Service Excellence: Address and resolve all customer complaints promptly and effectively, ensuring high levels of customer satisfaction and loyalty.
  • Revenue and Business Objectives: Ensure the post office meets or exceeds revenue projections and other objectives outlined in the business plan. Implement strategies to drive business growth and operational efficiency.
  • Board Liaison and Reporting: Prepare and present detailed updates and reports to the Board of Directors as requested. Provide insights and recommendations based on operational data and performance metrics.
  • Disaster Preparedness and Response: Develop and enforce comprehensive procedures to protect the post office in the event of man-made or natural disasters. Ensure readiness for scenarios including fire, power outages, bomb threats, tropical cyclones, and other potential emergencies.
  • Operational Efficiency and Problem-Solving: Implement and oversee operational plans and procedures within the established policy framework. Analyze relevant facts, identify problems, and devise effective solutions to enhance operational efficiency and address issues proactively.
  • Financial Management and Budgeting: Prepare detailed budgets and maintain accurate financial records. Ensure operations are conducted economically and efficiently, keeping operating costs and expenditures within the authorized budget.
  • Additional Duties: Perform other related duties as directed by the Board of Directors, ensuring the smooth and efficient operation of the post office.

Other Functions:

  • Performance Evaluations: Initiate and conduct performance evaluations for all employees, providing constructive feedback and identifying opportunities for improvement.
  • Employee Recommendations: Recommend approval of promotions, pay increases, vacation leave, and disciplinary actions for employees as appropriate, ensuring fair and consistent application of policies and procedures.
  • Managed flow, operations, and management services for over 400 daily post office visitors.
  • Managed daily operations of 38 post office employees: 32 hourly and 6 salary employees.
  • Work flexible hours across night, weekend, and holiday shifts.

Deputy Postmaster General

Marshall Islands Postal Service Authority
11.2015 - 09.2020
  • Strategic Leadership: Provide dynamic and visionary leadership in postal operations, setting strategic direction and guiding the organization towards achieving its objectives.
  • Operational Optimization: Implement innovative strategies to enhance efficiency and effectiveness in mail delivery services, ensuring seamless operations and customer satisfaction.
  • Policy Development: Develop and implement policies and procedures to improve postal services, compliance, and regulatory standards.
  • Stakeholder Engagement: Foster strong relationships with stakeholders, including government agencies, postal unions, and the public, to promote collaboration and address key postal issues.
  • Performance Management: Oversee the performance of postal operations, monitoring key metrics and implementing measures to drive continuous improvement.
  • Resource Management: Efficiently manage resources, including budget, staffing, and infrastructure, to support the delivery of high-quality postal services.
  • Innovation and Technology Adoption: Champion the adoption of innovative technologies and practices to modernize postal operations and meet evolving customer needs.
  • Emergency Preparedness: Develop and implement comprehensive plans for disaster preparedness and response, ensuring resilience and continuity of postal services during emergencies.
  • International Relations: Represent the postal service in international forums and negotiations, promoting cooperation and exchange of best practices with other postal administrations.
  • Regulatory Compliance: Ensure compliance with postal regulations, laws, and international agreements, safeguarding the integrity and security of mail delivery services.
  • Employee Development: Support the professional development and training of postal staff, fostering a culture of excellence, accountability, and continuous learning.
  • Public Outreach and Education: Engage with the public through outreach initiatives, educational campaigns, and community events to raise awareness of postal services and promote customer engagement.
  • Performance Reporting: Prepare and present comprehensive reports on postal operations, performance, and achievements to senior management, government officials, and other stakeholders.
  • Risk Management: Identify and mitigate risks that may impact postal operations, proactively addressing potential challenges and vulnerabilities.
  • Continuous Improvement: Lead efforts to identify opportunities for process improvement, innovation, and cost optimization to ensure the long-term sustainability and success of postal services.

Inventory Manager

"Do It Best" Hardware Store
01.2014 - 09.2015
  • Oversaw and optimized inventory levels to ensure product availability and minimize costs.
  • Utilized inventory management software to track inventory data, monitor product movement, forecast demand, and identify trends.
  • Coordinated with suppliers for timely product delivery and resolved supply chain disruptions.
  • Developed and implemented inventory control procedures, conducted regular audits, and managed discrepancies.
  • Balanced stock levels to meet customer demand while avoiding overstocking, using strong analytical skills and attention to detail.
  • Implemented loss prevention strategies to reduce shrinkage and ensured proper storage and handling of products.
  • Trained and supervised inventory staff, ensuring adherence to best practices for inventory management.
  • Enhanced customer satisfaction and supported overall store profitability through efficient inventory operations.

Tool Tech I

Halliburton Energy Services
01.2008 - 06.2009
  • Tool Maintenance and Repair: Perform routine maintenance, troubleshooting, and repair of tools and equipment to ensure optimal performance and longevity.
  • Inspections and Diagnostics: Conduct thorough inspections and diagnostics of tools to identify issues, ensure functionality, and maintain safety standards.
  • Equipment Operation: Operate various tools and equipment, adhering to operational guidelines and safety protocols.
  • nventory Management: Manage and track inventory of tools and parts, ensuring adequate supply and availability for operations.
  • Documentation and Reporting: Maintain accurate records of maintenance activities, repairs, and inspections, and report any issues or discrepancies to supervisors.
  • Safety Compliance: Follow all company and industry safety regulations, standards, and procedures to ensure a safe working environment.
  • Support Operations: Assist in the deployment and retrieval of tools and equipment in field operations, providing technical support as needed.
  • Continuous Improvement: Stay updated with the latest tool technologies and maintenance practices, actively seeking opportunities for improvement and efficiency.
  • - Team Collaboration: Work closely with other technicians, engineers, and field personnel to ensure seamless operations and effective problem-solving.
  • - Training and Development: Participate in training programs to enhance technical skills and knowledge related to tool maintenance and energy services.

Education

No Degree - Liberal Arts And Business Sciences

College of The Marshall Islands
Majuro, Republic Of The Marshall Islands
01-2009

High School Diploma -

Keene High School
Keene, TX 76059
05-2006

No Degree - Pharmacy

Angelo State University
San Angelo, TX
05-2006

Skills

    Budgeting and Financial Management
  • Budget Preparation, Development, and Management
  • Budget Control and Analysis
  • Annual Budget Planning and Reporting
  • Annual Operating Plan and Business Planning
  • Cost Control, Cost Analysis, and Savings
  • Financial Planning and Oversight
  • Inventory and Supply Chain Management
  • Inventory Tracking, Monitoring, and Management
  • Inventory Optimization and Forecasting
  • Inventory Systems and Logistics
  • Warehouse Control, Organization, and Storage
  • Supply Chain Coordination and Operational Decisions
  • Leadership and Team Management
  • Executive Leadership and Supervisory Management
  • Team Leadership, Performance, and Structure
  • Employee Management, Training, and Development
  • Hiring, Onboarding, and New Hire Orientations
  • Leadership Communication and Mentorship
  • Strategic Planning and Operations
  • Advanced Planning and Scheduling (APS)
  • Strategic Planning and Implementation
  • Operational Decision-Making and Risk Management
  • Project and Program Management
  • Standard Operating Procedure (SOP) Development and Compliance
  • Policy and Compliance Administration
  • Policy Development, Planning, and Management
  • Regulatory Compliance and Policy Adherence
  • Standard Operating Procedure (SOP) Writing and Management
  • Business Development and Analytics
  • Business Growth Initiatives and Development
  • Business Planning and Strategy Implementation
  • Analytical Thinking and Data Reporting
  • Key Performance Indicators (KPI) Monitoring
  • Quality Improvement and Results-Oriented Strategies
  • Customer Relations and Communication
  • Customer Satisfaction and Relationship Management
  • Face-to-Face Interviewing and Hiring Management
  • Relationship Building and Stakeholder Engagement
  • Written and Leadership Communication
  • Technical Proficiency
  • Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
  • Microsoft Outlook Calendar and Windows Operations
  • Data Reporting and Analysis Tools
  • Logistics and Operational Efficiency
  • Shipping and Receiving Operations
  • Marketing and Sales Management
  • Environmental and Workplace Conditions Management
  • Warehouse and Production Planning
  • Additional Expertise
  • Annual Audits and Business Reviews
  • Problem-Solving and Action Planning
  • Independent Research, Thinking, and Learning
  • Time Management and Organizing

Certification

Opportunities and Challenges of a State Audit Office Graduate School USA August 2018

Lessons Learned Auditing on an Island Opportunities and Challenges of a State Audit Office (Les Kondo, Hawaii State Auditor)


Introduction to Governmental Accounting Graduate School USA August 2018

Introduction to Governmental Accounting (Yamamaura)


Strategic Project Management Graduate School USA August 2018

Strategic Project Management: What Finance Leaders Need to Know (Arakaki)


Fraud Awareness and Next Steps for Auditing and Financial Management in the Pacific Graduate School USA August 2018

Fraud Awareness and Next Steps for Auditing and Financial Management in the Pacific (Sophia Pretrick and Frank Crawford)


Enterprise Risk Management Graduate School USA August 2018

Enterprise Risk Management (Yamamura) + 17Strategic Budget Cutting (Yamamura)


Freely Associated States of Micronesia (FAS) Postal Inspector Training United States Postal Inspection Service April 2017


Languages

English
Advanced (C1)
Marshallese
Advanced (C1)

Software

Microsoft Office ( Word, Excel, Powerpoint, Access, and Outlook)

Timeline

Inspector Packer

Johns Manville
08.2024 - Current

Postmaster General

Marshall Islands Postal Service Authority
10.2020 - 09.2024

Deputy Postmaster General

Marshall Islands Postal Service Authority
11.2015 - 09.2020

Inventory Manager

"Do It Best" Hardware Store
01.2014 - 09.2015

Tool Tech I

Halliburton Energy Services
01.2008 - 06.2009

Opportunities and Challenges of a State Audit Office Graduate School USA August 2018

Lessons Learned Auditing on an Island Opportunities and Challenges of a State Audit Office (Les Kondo, Hawaii State Auditor)


Introduction to Governmental Accounting Graduate School USA August 2018

Introduction to Governmental Accounting (Yamamaura)


Strategic Project Management Graduate School USA August 2018

Strategic Project Management: What Finance Leaders Need to Know (Arakaki)


Fraud Awareness and Next Steps for Auditing and Financial Management in the Pacific Graduate School USA August 2018

Fraud Awareness and Next Steps for Auditing and Financial Management in the Pacific (Sophia Pretrick and Frank Crawford)


Enterprise Risk Management Graduate School USA August 2018

Enterprise Risk Management (Yamamura) + 17Strategic Budget Cutting (Yamamura)


Freely Associated States of Micronesia (FAS) Postal Inspector Training United States Postal Inspection Service April 2017


No Degree - Liberal Arts And Business Sciences

College of The Marshall Islands

High School Diploma -

Keene High School

No Degree - Pharmacy

Angelo State University
Dexter Jikit