Dexter Mckenzie
Rochester
Summary
Dynamic customer service professional with extensive experience at Big Lots, excelling in supply restocking and inventory management. Proven ability to enhance customer satisfaction through effective communication and personalized service. Skilled in merchandise stocking and safety compliance, consistently maintaining an organized and efficient workspace to drive operational success.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
8
8
years of professional experience
Work History
Stocker
Sunoco Gas Station
Rochester
11.2018 - 05.2021
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Greeted customers and retrieved requested products to drive satisfaction.
- Packed boxes for shipment using appropriate packing materials.
- Assisted with store displays and window dressing as needed.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Recorded quantity, type and value of materials or items received.
- Organized storage areas for efficient use of space.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Customer Service Representative
Dial America
Rochester
10.2016 - 05.2018
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Cashier
Big Lots
Rochester
04.2013 - 09.2016
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
GED -
GED Program
Rochester, New YorkSkills
- Supply restocking
- Inventory management
- Visual merchandising
- Product inspection
- Customer service
- Cash handling
- Communication skills
- Teamwork
- Safety procedures
- Safety compliance
- Merchandise stocking
References
References available upon request.
Timeline
Stocker
Sunoco Gas Station
11.2018 - 05.2021
Customer Service Representative
Dial America
10.2016 - 05.2018
Customer Service Cashier
Big Lots
04.2013 - 09.2016
GED -
GED Program