Dexter Sims
Chicago,IL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
13
13
years of professional experience
Work History
Telephone Interviewer
NORC at the University of Chicago
CHICAGO, IL
05.2021 - 03.2023
- Achieved customer satisfactions ratings of 90%.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used statistical software to analyze data from surveys, old records or case studies.
- Consulted with clients to identify survey needs and specific requirements.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
Part Time Retail Project Merchandiser
Advantage Sales and Marketing LLC
Chicago, IL
04.2011 - 02.2021
- Delivered specific products to customer locations.
- Collaborated with others to discuss optimized sales locations to increase opportunities.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Achieved cost-savings by developing functional solutions to marketing problems.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including product placement and resets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Part Time Mentor/Private Music Teacher
GUITARS OVER GUNS
Chicago, IL
06.2015 - Current
- Organized special events, school concerts, music competitions and music examinations.
Provided leadership and management to Music department to achieve superior benchmarks in teaching and curriculum design, instruction, music performance and composition.
Mentored individual students effectively by taking creative approach.
Gathered needed materials such as music and props for daily class instruction as well as performances. Monitored students' progress by analyzing performance metrics.
Maintained school equipment and rentals in top condition.
Completed student records and school-related documentation.
Education
Associate of Arts - Music Education
Berklee College of Music
Boston, MA06.1983
Skills
- Inventory management
- Relationship development
- Customer service
- Administrative support
- Supervision
- Problem resolution
- Organization
- Planning and coordination
- Team building
Affiliations
- Musician Beth Eden Baptist Church
- Member, Berklee Alumni Association
Timeline
Telephone Interviewer
NORC at the University of Chicago
05.2021 - 03.2023
Part Time Mentor/Private Music Teacher
GUITARS OVER GUNS
06.2015 - Current
Part Time Retail Project Merchandiser
Advantage Sales and Marketing LLC
04.2011 - 02.2021
Associate of Arts - Music Education
Berklee College of Music
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