Shavarus Cross
Nashville,TN
Summary
Personable and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Telephone Interviewer
Braun Research of Tennessee
- Made outbound phone calls to collect information from participants
- Conducted 65 to 70 telephone interviews every 8-hour shift
- Recorded information about calls and attempts to contact individuals.
Patient Service Representative/Preregistration Billing
Meharry Medical group
- Current
- Create and manage patient’s chart
- Handle the preregistration billing with all of the insurance companies
- Assist patients in the step by step process to receive indigent
- Schedule appointments and communicate with our three locations regarding schedule changes or issues that directly affect the work flow.
Care Agent
Long Term Care Group
07.2019 - 03.2021
- Assisted policyholders with getting approved to move into a facility that met the standards within their benefits
- Discussed benefits, premiums and important changes that may affect policyholders
- Served as a key point of contact between policyholder and care facilities.
Quality Trainer
Saks Fifth Avenue
11.2015 - 07.2019
- Assist new hires with developing the skill necessary to fulfill their assigned role
- Monitor trainees progress and implemented any retraining when needed
- Applied a clean and organized approach to maintaining inventory storage area
- Tracked inventory usage, documented discrepancies and maintained overall count.
Customer Service Agent
A1 Diabetes
08.2014 - 09.2015
- Performed in-depth research to answer more complex questions
- Organized weekly sales reports for the sales department to track product success.
Education
GED - General Studies
Jackson State Community College
Jackson, TNAssociates in Healthcare - undefined
Expected (July 2025)
Professional Development courses - undefined
University of Phoenix in Cordova, Tn.
01.2012
Skills
- Call Center Operations
- Adaptive team player
- Seasoned in conflict resolution
- Active listening skills
- Inventory control familiarity
- Telephone Interviews
Activities
I am currently not a part of any group or organization, however I am a civil servant. I enjoy giving back to the community and I feel that it is my mission in life to help those that are less fortunate.
Timeline
Care Agent
Long Term Care Group
07.2019 - 03.2021
Quality Trainer
Saks Fifth Avenue
11.2015 - 07.2019
Customer Service Agent
A1 Diabetes
08.2014 - 09.2015
Telephone Interviewer
Braun Research of Tennessee
Patient Service Representative/Preregistration Billing
Meharry Medical group
- Current
GED - General Studies
Jackson State Community College
Associates in Healthcare - undefined
Expected (July 2025)
Professional Development courses - undefined
University of Phoenix in Cordova, Tn.
Similar Profiles
Dianna CooperDianna Cooper
Bilingual Telephone Interviewer (Remote) at Braun Research Inc.Bilingual Telephone Interviewer (Remote) at Braun Research Inc.
Dylan WeinreberDylan Weinreber
Field Technician II at Tennessee Valley Archaeological ResearchField Technician II at Tennessee Valley Archaeological Research
IDA FANNY MITTAGADAPAIDA FANNY MITTAGADAPA
Graduate Assistant at Office of Research, Tennessee Tech UniversityGraduate Assistant at Office of Research, Tennessee Tech University