Regginol Matthews
Eugene,OR
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Telephone Interviewer
American Directions Research Group
01.2020 - 10.2021
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Collaborated with team members to share best practices, boosting overall productivity and performance.
- .Achieved high levels of accuracy by meticulously reviewing collected data for errors before submission for analysis.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
Education
High School Diploma -
06.2008
Skills
- Flexibility
- Data Entry
- Customer communications
- Active Learning
- Call Center Operations
- Telephone Interviews
- Computer Skills
- Customer Service
- Call center processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementPaid sick leaveHealthcare benefits401k matchPaid time offTimeline
Telephone Interviewer - American Directions Research Group
01.2020 - 10.2021
Anderson Adult School - High School Diploma,
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