Steven Cheeran
Kinnelon,New Jersey
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telephone Interviewer
Siena College
Loudonville, NY
10.2024 - Current
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Recorded data from completed surveys into an electronic database for further analysis.
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Encouraged customers who had difficulty understanding questions to provide accurate responses.
Cashier and Shipping-Delivery
Hometown Pharmacy
Bloomingdale, NJ
06.2019 - 08.2024
- Operated cash register and handled transactions efficiently, maintaining correct cash drawer and ensuring error-free transactions.
- Provided exceptional customer service. addressing inquires, resolving issues, and upselling products to enhance customer satisfaction
- Communicated with customers about delivery status, handling any issues or delays promptly and professionally
- operated delivery vehicle safety and efficiently, adhering to all traffic laws and company policies to ensure prompt deliveries
- Utilized shipping software and systems to process orders, generate shipping labels, and track packages
Food Service Worker
Cypress Tavern
Kinnelon, New Jersey
06.2021 - 08.2021
- Efficiently cleared and reset tables, ensuring a clean and organized dining area to enhance guest satisfaction and maintain a positive dining experience.
- Prepared and cooked a variety of pizzas using traditional techniques and high-quality ingredients, keeping consistency and exceptional taste in every order.
- Operated and maintained pizza ovens and other kitchen equipment, adhering to safety protocols and performing routine maintenance to ensure best performance.
- Monitored ingredient inventory and placed orders as needed, ensuring prompt replenishment, and minimizing waste.
Education
Bachelor of Arts - Criminal Justice
Siena College
Albany, NY05-2026
Bachelor of Arts - Economics
Seton Hall University
South Orange, NJSkills
- Language proficiency
- Social Perceptiveness
- Script adherence
- Call center processes
- Confidentiality
- Data Collection
- Organization
- Flexibility
- Data Entry
- Active Learning
- Customer communications
Affiliations
- Siena Asian Student Association
- STAMP Mentorship Program
- Cabin Cleanup Volunteer Hands in 4 Youth
Certification
Orientation to Developmental Approaches
Timeline
Telephone Interviewer
Siena College
10.2024 - Current
Food Service Worker
Cypress Tavern
06.2021 - 08.2021
Cashier and Shipping-Delivery
Hometown Pharmacy
06.2019 - 08.2024
Bachelor of Arts - Criminal Justice
Siena College
Bachelor of Arts - Economics
Seton Hall University
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