Neftali Hernandez
Information Technology
Philadelphia,PA
Summary
Authorized to work in the US for any employer. Quick-thinking Telephone Interviewer with with only a few months of experience obtaining information from clients during phone interviews. Expert at meeting quotas by conducting phone interviews while retaining quality data collection. Detail-oriented when determining and recording information relevant to call objectives. Main focus is Information Technology with 10+ years of computer experience and 3+ years of hardware and software skils.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
Telephone Interviewer
M Davis & Company
Philadelphia, PA
09.2021 - Current
- Adhere to detailed standard operating procedures.
- Maintained a high level of accuracy in record keeping and data collection processes.
- Excellent experience with conducting telephone interviews.
- Extensive customer service experience.
- Answer calls by utilizing the company's call management system and other software.
Data Entry Clerk
Refined Furnishings
Philadelphia, PA
12.2019 - 03.2021
- Receive and process invoices for payment and update invoice details accordingly.
- Accurately enter data into corresponding fields within various software programs.
- Identify and correct data entry errors using appropriate quality control methods.
- Perform related tasks like ordering office supplies and filing documents.
- Manage and organize records and files.
- Prepare relevant reports as needed.
Office Assistant
Community Development of La Salle
Philadelphia, PA
09.2014 - 05.2015
- I was an office assistant for supervisors that ran different departments of La Salle, I answered phone calls for my supervisors when they weren't available for the moment and also transferred people who called for them when they were available, I printed files for them as well as stapled and cut things out for them, I ran errands like picking up mail and shredding old files, I reorganized supply closets and I grabbed files for my supervisors as needed and refiled files them once they were done with them.
Office Assistant
JNE Multiservice
Philadelphia, PA
02.2014 - 06.2014
- I was in charge of reorganizing files for my supervisors, take payments from people paying their bills and giving back change and receipts, sold bus tokens and many other items that needed the cash register to be used, held people in line to get their taxes filed, ran errands for my supervisors such as getting food and also getting the mail.
Education
Associate - Information Technology
La Salle University
08.2014 - 08.2016
Bachelor of Science - Information Technology
La Salle University
08.2014 - 05.2023
High School Diploma -
Frankford High School
Philadelphia, PA 09.2013 - 06.2014
Skills
Telephone interviews
Spanish fluency
Data Collection
Inbound and outbound calls
Data Entry
Advanced computer proficiency
Problem-solving skills
Project Management
Active Listening
Self-Motivated
Computer Skills
MS Office
Timeline
Telephone Interviewer
M Davis & Company
09.2021 - Current
Data Entry Clerk
Refined Furnishings
12.2019 - 03.2021
Office Assistant
Community Development of La Salle
09.2014 - 05.2015
Associate - Information Technology
La Salle University
08.2014 - 08.2016
Bachelor of Science - Information Technology
La Salle University
08.2014 - 05.2023
Office Assistant
JNE Multiservice
02.2014 - 06.2014
High School Diploma -
Frankford High School
09.2013 - 06.2014