Banayah Gonzalez
Houston,TX
Summary
Detail-oriented professional with strong communication skills in call center operations. Experienced in conducting structured interviews and ensuring participant confidentiality. Committed to delivering exceptional customer service and enhancing data collection processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telephone Interviewer
ReconMR
Houston, Texas
05.2025 - Current
- Conducted structured telephone interviews with diverse participants, contributing to valuable insights for market research projects.
- Recorded participant responses accurately using computer software, ensuring reliability of data collected during interviews.
- Maintained HIPAA compliance and participant confidentiality throughout the interview process.
- Followed established guidelines to ensure compliance with data collection standards.
- Utilized effective questioning techniques, enhancing response rates and improving accuracy of collected data.
Sales Assistant
Sweet Ambiance
Sugar Land, Texas
10.2021 - 07.2022
- Guided customers in product selection through tailored recommendations, enhancing their shopping experience.
- Processed transactions quickly and accurately using point-of-sale systems.
- Maintained clean and inviting sales floor to enhance customer engagement and satisfaction.
- Collaborated with colleagues to design eye-catching promotional displays and merchandising, boosting product visibility.
Education
Alief Hastings High School
Houston, TXSkills
- Call center operations
- Data collection
- Attention to detail
- Microsoft Office Specialist: Microsoft Word
- 70 WPM Typing Speed
- Effective communication
- Customer service
Certification
Microsoft Office Specialist: Microsoft Word - 2023
Timeline
Telephone Interviewer
ReconMR
05.2025 - Current
Sales Assistant
Sweet Ambiance
10.2021 - 07.2022
Alief Hastings High School