Theresa Briscoe
Wichita,KS
Summary
Talented Telephone Interviewer successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette.
Overview
4
4
years of professional experience
Work History
Telephone Interviewer
NORC At The University Of Chicago
03.2020 - 02.2024
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
Education
GED -
Hutchinson High School
Hutchinson, KSSkills
- Flexibility
- Customer communications
- Active Learning
- Call center processes
- Data Entry
- Data Collection
- Call Center Operations
- Telephone Interviews
- Questioning techniques
- Computer Skills
- Active Listening
- Customer Engagement
Timeline
Telephone Interviewer
NORC At The University Of Chicago
03.2020 - 02.2024
GED -
Hutchinson High School
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