Dexter M. Valley
Midland,Texas
Summary
Dedicated IT professional with over 5 years of experience in technical support, customer service engineering, and systems administration. Proven ability to troubleshoot and optimize system performance, ensuring customer satisfaction. Skilled in Linux and Windows administration, Active Directory management, and cloud technologies including AWS and Azure. Strong track record of streamlining processes, enhancing operational workflows, and collaborating with cross-functional teams to achieve business goals. Recognized for exceptional problem-solving skills, attention to detail, and delivering high-quality solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Enduser Support Engineer
ExxonMobil
04.2024 - Current
- Deployed over1,200 laptops as part of the CME Migration Project, achieving a95% success rate
- Administered IAM and Active Directory, improving user access controls and security
- Managed VMware environments, ensuring high availability with99.9% uptime
- Resolved complex technical issues to support enterprise systems and improve user satisfaction
Galaxy Support Engineer
Starburst Data
12.2022 - 03.2024
- Increased ticket resolution efficiency by20% through process improvements and documentation
- Diagnosed and resolved technical issues using tools like Starburst Galaxy, AWS, Azure, and MySQL
- Developed and optimized ETL pipelines, enhancing data analytics and reporting capabilities
- Partnered with product teams to implement feedback and improve system functionality
Fintech Support Engineer
Tavant
12.2020 - 07.2022
- Automated routine tasks using AWS and PostgreSQL, reducing downtime and manual effort
- Monitored system performance with Grafana, identifying and addressing potential bottlenecks
- Delivered technical solutions to improve overall system reliability and performance
Full Stack Java Developer Consultant
Revature
11.2019 - 07.2020
- Designed and implemented scalable web applications using Spring Boot and PostgreSQL
- Developed secure microservices and adhered to best practices for software development and integration
Education
M.A. - Special Education
Saint Peter’s University
NJ01.2018
B.A. - Elementary Education
Saint Peter’s University
NJ01.2016
Skills
- System Administration: Linux (RHEL, Ubuntu), Windows Server, Active Directory
- Cloud Platforms: AWS, Azure, Google Cloud
- Virtualization: VMware, Hyper-V, Citrix
- Networking: DNS, DHCP, TCP/IP, LDAP, NFS
- Monitoring Tools: Grafana, Prometheus, Datadog
- Scripting & Automation: Bash, PowerShell, Cron Jobs, Ansible
- Database Management: MySQL, PostgreSQL, MongoDB
Certification
- CompTIA Security+ - Apr2024
- AWS Cloud Practitioner - Jul2020
- IBM Data Science Professional - May2019
Timeline
Enduser Support Engineer
ExxonMobil
04.2024 - Current
Galaxy Support Engineer
Starburst Data
12.2022 - 03.2024
Fintech Support Engineer
Tavant
12.2020 - 07.2022
Full Stack Java Developer Consultant
Revature
11.2019 - 07.2020
M.A. - Special Education
Saint Peter’s University
B.A. - Elementary Education
Saint Peter’s University
- CompTIA Security+ - Apr2024
- AWS Cloud Practitioner - Jul2020
- IBM Data Science Professional - May2019
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