Dextyni Williams
Atlanta,GA
Summary
A dedicated and personable customer service professional with 5+ years of experience in client care and customer service . Skilled in communication, problem-solving, and time management, with a proven ability to build lasting customer relationships. Seeking to apply my customer service expertise in a fast-paced environment to ensure customer satisfaction and deliver high-quality support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
XY call center
Atlanta , GA
01.2023 - 01.2025
- Provide exceptional support to customers via phone, email, and live chat, maintaining a 95% satisfaction rate.
- Resolve customer complaints by identifying issues, offering solutions, and ensuring prompt follow-up.
- Utilize CRM tools to document interactions and track customer inquiries efficiently. Collaborate with team members to improve service quality and meet KPIs.
Retail Sales Associate
Nordstrom
Atlanta
06.2021 - 12.2022
- Assisted customers with product selection and ensured a premium shopping experience in a high-end retail environment.
- Exceeded monthly sales goals by 20% through proactive clienteling and upselling strategies.
- Maintained detailed knowledge of products to recommend personalized solutions to customers.
- Managed merchandise displays and ensured the sales floor met brand standards.
Makeup Artist & Client Relations Specialist
Ultra Beauty
Atlanta, GA
03.2018 - 01.2021
- • Provided personalized consultations and beauty services for over 300 clients, building a loyal clientele.
- Delivered exceptional customer service, handling scheduling, payments, and post-service follow-ups.
- Resolved client concerns promptly to ensure satisfaction and retain positive business relationships.
- Promoted services through social media platforms, resulting in a 40% increase in bookings.
Education
High School Diploma -
South Cobb
Austell, GA05-2017
Skills
- Exceptional communication and interpersonal skills
- Problem solving and conflict resolution, sales and upselling techniques, time management, and multitasking
- CRM software and call center tools and proficient in Microsoft Office Suite and Google Workspace
Timeline
Customer Service Representative
XY call center
01.2023 - 01.2025
Retail Sales Associate
Nordstrom
06.2021 - 12.2022
Makeup Artist & Client Relations Specialist
Ultra Beauty
03.2018 - 01.2021
High School Diploma -
South Cobb