Deyanira Hernandez
Raleigh,NC
Summary
Experienced social services professional offering case management, advocacy, and counseling services to diverse populations. Proficient in developing and implementing assessment plans and advocating for clients. Skilled in managing individual plans for clients with special needs. Demonstrates excellent problem-solving abilities, cooperative negotiating skills, and crisis and conflict resolution strategies. Bilingual in English and Spanish. Dedicated health professional with extensive experience in patient care, health education, and community outreach. Committed to team collaboration and achieving results while adapting to changing needs and ensuring reliability. Experienced in patient assessment, treatment planning, and health promotion. Recognized for empathy, effective communication, and strong problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Family Health Worker/ Healthy Steps
Montefiore Medical Center - Montefiore Medical Group
09.2017 - 06.2024
- Assists Patients, researching and completing required documentation for housing, social security, immigration, divorces, education, health insurance, legal aide, community activities
- Identifies social, economic, and educational services in the community that will meet patients' needs
- Manages potential crisis situations by developing strategies to deal with such situations, and informs Supervisor when such incidents arise
- Provided linkage, referrals and case coordination with other services including mental health, OPWDD, EI, CPSE, IEP assistance, educational advocacy, Provided linkages, referrals to social and financial services
- Assisted patients in becoming better self-advocates
- Provides emotional support and feedback to patients (and their families and friends where concerned)
- Conducted initial interviews and intake process with patients, assessing the needs, strengths of each family and informed them about agency the policies, procedures, rights and responsibilities
- Worked collaboratively with families to set achievable goals
- Monitored, case noted and updated client files following agency guidelines for such records
- Managed approximately 30 incoming and outgoing calls, emails and faxes per day
- Facilitated parenting classes, life skills training, financial training, employment readiness and household management skills, either individually or in large groups when appropriate
- Met with families to review their progress in implementing their goals
- Participated in interdisciplinary case conferences to develop comprehensive care plans that addressed the diverse needs of each patient.
- Facilitated support groups for individuals coping with various health issues, creating a safe space for shared experiences and mutual encouragement.
- Participated in ongoing professional development opportunities, staying current on best practices in healthcare delivery.
- Supported families navigating complex healthcare systems by providing guidance on available resources and assistance programs.
- Developed training materials for new hires in the health worker role, streamlining the newly hires process and improving overall team efficiency.
- Assisted in coordinating community outreach programs to promote public health awareness and disease prevention.
- Improved patient outcomes by providing comprehensive health education and promoting preventive care measures.
- Advocated for vulnerable populations within the healthcare system, working diligently to ensure equal access to essential services and supports.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Collaborated with physicians to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
Family Advocate
MHA-NYC
01.2009 - 01.2015
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
Education
Some College (No Degree) - Psychology
The City College of New York
New York, NYSome College (No Degree) - Civil Service
Manhattan Educational Opportunity Center (SUNY)
New York, NYSome College (No Degree) - Violence Prevention, Valuing Diversity, Cultural Issues & Mental Health Treatment
Mental Health Association Of New York
New York, NYCasac Credential - Recovery Coach Program
Hostos Community College
Bronx New York 11.2016
Skills
- Health Education
- Mental Health Support
- Cultural Competency
- Care Planning
- HIPAA Compliance
- Electronic Medical Record Software
- Teamwork and Collaboration
- Effective Communication
- Active Listening
- Medical Terminology
- Professionalism
- Patient Advocacy
Accomplishments
- Documented and resolved referrals .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 42 in the development of Parenting skills classes.
- Collaborated with team of 5 in the development of Community Health Worker Training Manual At Montefiore Medical Center BHIP Team 2022-23
Educationandtrainings
- Hostos Community College, Division of Continuing Education & Work Development, Casac Credential, 11/01/16, Family Peer Advocate Credential, 01/01/14, Recovery Coach Certificate, 11/01/16
- The City College of New York, Psychology
- Manhattan Educational Opportunity Center (SUNY), Civil Service
- MHA-NYC, Violence Prevention, Valuing Diversity, Cultural Issues & Mental Health Treatment
Certification
- Family Peer Advocate FPA Credential families Together NYC 2023
Languages
Spanish
Full Professional
Timeline
Senior Family Health Worker/ Healthy Steps
Montefiore Medical Center - Montefiore Medical Group
09.2017 - 06.2024
Family Advocate
MHA-NYC
01.2009 - 01.2015
- Family Peer Advocate FPA Credential families Together NYC 2023
Some College (No Degree) - Psychology
The City College of New York
Some College (No Degree) - Civil Service
Manhattan Educational Opportunity Center (SUNY)
Some College (No Degree) - Violence Prevention, Valuing Diversity, Cultural Issues & Mental Health Treatment
Mental Health Association Of New York
Casac Credential - Recovery Coach Program
Hostos Community College
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