JUAN HERNANDEZ

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
• Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
• Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
• Prepared comprehensive reports on various aspects of the organization''s operations, informing strategic decision-making processes at the executive level.

• Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
• Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Mentored office employees on proper administrative procedures and how to use programs such as Epic, keeping operations consistent and efficient.

• Supported internal team members with technical knowledge, operational support and exemplary customer service
• Guided team members to minimize delays and maintain high-quality daily production
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives

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