Matthew Glicken
West Hollywood,CA
Summary
Results-driven professional with extensive experience in process optimization and workflow enhancement. Attention to detail and proactive strategies lead to improved team performance. Proven ability to multitask effectively in dynamic settings, delivering consistent high-quality results and strengthening company reputation.
Overview
19
19
years of professional experience
Work History
Assistant Administrator
Carerite Centers
Fort Lauderdale, Florida
06.2024 - 08.2025
- Managed new admissions, ongoing patient care, and discharges to provide tailored care and enhance family satisfaction while addressing concerns.
- Worked with patients and families to provide personalized care and ensure clear and consistent communication.
- Developed strategies for safe patient transportation to medical appointments, significantly reducing risk of falls and disorientation.
- Coordinated patient transportation schedules with healthcare facilities and clients to streamline logistics and improve appointment adherence.
- Conducted regular inspections to maintain a safe and clean environment.
- Analyzed survey data to uncover blind spots, departmental improvement needs, and employee protocol adherence.
Regional Operations Manager
AM Home Delivery
Santa Fe Springs, California
01.2007 - 04.2024
- Led nationwide audit team in identifying ongoing issues, developing solutions, and ensuring long-term resolution, providing daily reports to ownership and COO.
- Performed detailed audits, uncovering nationwide financial losses, and turning prior unrecoverable losses into revenue.
- Trained and supervised staff to ensure cost-effective routing that also met customer expectations.
- Oversaw daily operations, resolving challenges with efficient and creative solutions to maintain operational continuity.
- Managed the recruitment of managers, drivers, customer service representatives, and warehouse staff.
- Partnered with the Operations Manager to design and roll out a system that guaranteed products arrive on time at the proper terminals.
- Directed and managed communication processes to ensure clear, consistent information flow between employees and management.
- Built strong client relationships that generated new business leads, bringing additional revenue to the company through trust, rapport and natural interpersonal skills.
- Collaborated in development of customer service and logistics software, training employees for proper adoption and use.
Education
DeVry University
West HilsTalmudic Studies
Yeshiva Ohr Elchonon
Los AngelesSanta Monica College
Santa Monica, CASkills
- Logistics coordination
- Customer relationship management
- Resource allocation
- Quality assurance
- Team leadership
- Effective communication
- Problem solving
- Staff training
- Work delegation
- Transportation management systems
- Continuous improvement
- Performance metrics monitoring
- Safety standards
- Operational management
Affiliations
Hiking
References
References available upon request.
Timeline
Assistant Administrator
Carerite Centers
06.2024 - 08.2025
Regional Operations Manager
AM Home Delivery
01.2007 - 04.2024
DeVry University
Talmudic Studies
Yeshiva Ohr Elchonon
Santa Monica College