Deyanira Romero
Odessa,Texas
Summary
My name is Deyanira or Deya for short, I was born and raised here in Odessa, Texas. I love spending time with my family during my free time. My favorite desert is chocolate covered strawberries or cheesecake. I enjoy baking and watching baseball.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Reach broadband
Odessa
09.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Dollar General
03.2021 - 02.2022
- Cashing out customers, help locate merchandise, and stock inventory.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Front desk receptionist
Familia Dental
01.2019 - 12.2020
- Taking patients info/insurance
- Collecting payment before any exams/procedures.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Caregiver
Our Little Texans Learning Center
09.2018 - 12.2018
- Taking care of small children as a caregiver (2-year olds)
- Organized teaching plans and made sure children were progressing in what they were learning every day.
Presser
Sunshine Cleaners
04.2018 - 09.2018
- Pressing shirts in a dry clean/laundry service as a presser.
Dillard's Inc
06.2017 - 01.2018
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and help them select the best options
- Compute sales price and receive/process cash or credit payment.
Front desk associate
Odessa High School
08.2015 - 05.2017
- Greeted parents, issued out tardies, and helped out the principals as a front desk associate.
Education
Odessa College
12.2021
Odessa Dental Assistant School
06.2020
Odessa College
03.2019
Odessa High School
05.2017
Skills
- Microsoft MS Word
- MS PowerPoint
- MS Excel
- Eagle soft
- CPR Certified
- First Aid
- AED
- Fluent communicator
- Bilingual (Spanish and English)
- Dependable
- Organized
- Motivated to learn
- General office maintenance
- Outstanding telephone etiquette
- Able to take direction
- Willingness to learn and improve new skills
- Works well in a team environment
- Independently
- Complaint resolution
- Appointment Scheduling
- Account updating
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Clerical Support
- 10-Key
- High-energy attitude
- Positive and professional
- Product Sales
- Microsoft Outlook
- Call Center Operations
- Filing
- Microsoft Office expertise
- Payment Processing
- Microsoft Excel
- Critical Thinking
- Credit card payment processing
Timeline
Customer Service Representative
Reach broadband
09.2022 - 01.2024
Cashier
Dollar General
03.2021 - 02.2022
Front desk receptionist
Familia Dental
01.2019 - 12.2020
Caregiver
Our Little Texans Learning Center
09.2018 - 12.2018
Presser
Sunshine Cleaners
04.2018 - 09.2018
Dillard's Inc
06.2017 - 01.2018
Front desk associate
Odessa High School
08.2015 - 05.2017
Odessa College
Odessa Dental Assistant School
Odessa College
Odessa High School