Deyanira Solis
Brownsville,TX
Summary
Dynamic Ops XM Manager at Home Depot with a proven track record in enhancing customer satisfaction and driving sales through strategic merchandising and effective team leadership. Skilled in inventory management and decision-making, I successfully improved customer service protocols, resulting in a significant boost in satisfaction scores. Passionate about fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Ops XM Manager
Home Depot
Brownsville, TX
03.2026 - Current
- Oversaw daily store operations to ensure exceptional customer service delivery.
- Facilitated training and mentorship for associates on sales techniques and product knowledge.
- Executed inventory management strategies to ensure optimal stock levels and minimize shrinkage.
- Facilitated team meetings to communicate objectives, inspire associates, and cultivate a collaborative atmosphere.
- Directed and inspired employees to enhance productivity and engagement in work.
- Executed various tasks efficiently within designated timeframes.
- Cultivated a professional, organized, and safe environment for employees and patrons.
- Cultivated a robust company culture emphasizing employee engagement, collaboration, and continuous learning.
- Enhanced safety protocols to ensure secure working environments for associates.
Customer Experience Manager
Home Depot
6984
01.2022 - 03.2026
- Trained and mentored team members on customer engagement strategies.
- Designed training programs focused on product knowledge and effective communication skills.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Specialty Department Supervisor
Home Depot
6984
01.2019 - 04.2022
- Supervised daily operations of specialty department, ensuring product availability and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Coordinated inventory management processes to optimize stock levels and minimize losses.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
Millworks Supervisor
Home Depot
6984
03.2015 - 04.2019
- Supervised millwork production, ensuring adherence to quality standards and project timelines.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated workflow among staff to optimize efficiency in millwork projects.
- Assisted in inventory management, monitoring stock levels of materials and supplies.
Front-end Supervisor
Home Depot
6984
02.2013 - 03.2015
- Supervised daily operations, ensuring optimal customer service and efficient workflow on sales floor.
- Trained and mentored team members to enhance product knowledge and improve customer engagement.
- Coordinated inventory management, optimizing stock levels to meet customer demand and reduce shrinkage.
- Implemented merchandising strategies that increased product visibility and enhanced shopping experience.
- Monitored compliance with safety standards, fostering a secure environment for customers and staff.
Education
High School Diploma -
Gladys Porter High School
International St.Skills
Customer service
Team leadership
Time management
Decision-making
Languages
Spanish
Native or Bilingual
Accomplishments
While running the Millworks Department gained an extra associate for over exceeding an increase of sales not only store wide but district wide for a whole year.
Nominated
Was chosen as one of the associate from the district 160 as a Golden Apron in 2017.
Additional Information
*Cahier, Head Cahier, Bookkeeper, Kids Workshop Captain, Team Depot Captain, Do it Herself Captain and Employee Committee,
Timeline
Ops XM Manager
Home Depot
03.2026 - Current
Customer Experience Manager
Home Depot
01.2022 - 03.2026
Specialty Department Supervisor
Home Depot
01.2019 - 04.2022
Millworks Supervisor
Home Depot
03.2015 - 04.2019
Front-end Supervisor
Home Depot
02.2013 - 03.2015
High School Diploma -
Gladys Porter High School