Clayton Griffin
San Angelo
Summary
Dedicated retail leader with six years of progressive experience at The Home Depot, including leadership roles as Department Supervisor and current Pro Experience Manager (Pro XM). Experienced in leading merchandising teams across multiple departments, driving customer service excellence, reducing shrink, improving execution standards, and developing associates into future leaders. Recognized for building accountability, executing company initiatives, and delivering results in fast-paced retail environments.
Overview
5
5
years of professional experience
Work History
Pro Experience Manager (Pro XM)
The Home Depot
07.2023 - Current
- Led initiatives enhancing professional customer experience, supporting store performance and operational goals.
- Partnered with store leadership to execute merchandising, customer service, and operational priorities effectively.
- Coach associates and supervisors to deliver exceptional customer experiences and drive business results.
- Analyze customer feedback and operational metrics to identify improvement opportunities.
- Support execution of company programs, promotions, and district initiatives.
- Built partnerships across departments to enhance communication, accountability, and execution.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Department Supervisor - Departments 21, 22, 26 & 27
The Home Depot
San Angelo
04.2021 - 07.2023
- Managed department performance in a high-demand retail environment while maintaining customer service standards.
- Led teams in merchandising execution, inventory management, customer service, and safety compliance, ensuring cohesive department operations.
- Directed daily operations across Lumber, Building Materials, Hardware, and Seasonal departments.
- Ensured in-stock conditions, promotional readiness, and visual merchandising standards were maintained.
- Collaborated with store leadership to implement operational improvements, contributing to achievement of key business objectives.
- Developed associates through coaching, training, and performance management conversations.
Education
High School Diploma / GED -
Skills
- Merchandising Execution
- Inventory Management
- Shrink Reduction
- Cash Management
- Operational Oversight
- Workforce Optimization
- Team Leadership
- Cross-Functional Leadership
- Performance Management
- Safety & Compliance
- Customer Experience
- Customer satisfaction
- Stock control
- Employee training
- Analytical skills
- Problem Solving
- Effective communication
- Associate Engagement
- Analytical skills
Key Leadership Achievement
Shrink Buster Store Leadership, Served as a Department Supervisor when store was designated as a Shrink Buster location. Partnered with Asset Protection and store leadership to improve inventory accountability, merchandise protection, and operational compliance., Reinforced shrink awareness and accountability with associates through coaching and daily execution., Contributed to store efforts focused on reducing loss and improving inventory accuracy.
Accomplishments
- Six years of progressive leadership experience within The Home Depot.
- Successfully supervised multiple departments with diverse operational needs.
- Developed and coached associates while promoting a culture of accountability and customer service.
- Supported shrink reduction initiatives and inventory protection strategies.
- Built strong cross-functional partnerships across merchandising, operations, and customer-facing teams.
- Demonstrated adaptability by succeeding in both operational leadership and customer experience-focused roles.
Relocation Location
Midland, TX
Core Leadership Strengths
- Merchandising Execution
- Team Development & Coaching
- Store Operations
- Customer Experience
- Shrink Reduction
- Inventory Management
- Cross-Functional Leadership
- Associate Engagement
- Safety & Compliance
- Strategic Planning
- Change Management
- Performance Management
- Labor & Productivity Management
- Problem Solving
Professional Development
- Home Depot Leadership Development Programs
- Department Supervisor Leadership Experience
- Pro Experience Manager Development
- Safety & Compliance Training
- Merchandising and Operations Leadership Training
Timeline
Pro Experience Manager (Pro XM)
The Home Depot
07.2023 - Current
Department Supervisor - Departments 21, 22, 26 & 27
The Home Depot
04.2021 - 07.2023