Bruce Ellison
Lansing,MI
Summary
Results-driven Pro Desk Supervisor with a focus on customer service excellence and issue resolution. Proven ability to enhance sales through effective merchandising strategies and team collaboration.
Overview
10
10
years of professional experience
Work History
Pro Desk Supervisor
Home Depot
Lansing, MI
09.2023 - Current
- Developed and implemented strategies that contributed to increased Pro Sales.
- Assisted Pro Customers with product inquiries, resolving issues to improve satisfaction.
- Resolved escalated customer complaints professionally to maintain customer satisfaction.
- Collaborated with management on promotional displays and merchandising strategies.
- Supervised front-end operations, enhancing customer service delivery.
Store Manager
AT&T Wireless
Okemos, Michigan
10.2019 - 08.2023
- Oversaw sales performance and addressed customer inquiries effectively.
- Managed daily store operations and maintained inventory accuracy.
- Trained and mentored staff on product knowledge and customer service skills.
- Developed scheduling plans to ensure optimal staff coverage during peak hours.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Coordinated team meetings to discuss goals, challenges, and operational improvements.
- Enforced company policies and procedures to maintain a safe work environment.
- Recruited, trained and supervised new employees.
Store Manager
T-Mobile
Howell, Michigan
05.2016 - 08.2019
- Managed daily store operations and maintained inventory accuracy.
- Oversaw sales performance and addressed customer inquiries effectively.
- Trained and mentored staff on product knowledge and customer service skills.
- Developed scheduling plans to ensure optimal staff coverage during peak hours.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Coordinated team meetings to discuss goals, challenges, and operational improvements.
- Recruited, trained and supervised new employees.
- Enforced company policies and procedures to maintain a safe work environment.
Education
Bachelor of Science - Business Administration
Purdue University Global
Chicago, IL05-2014
Skills
- Sales performance analysis
- Product knowledge
- Customer management
- Customer service
- Merchandising execution
- Visual merchandising
- Inventory management
- Store operations management
- Staff scheduling
- Employee training
- Performance evaluation
- Performance feedback
- Problem solving
- Teamwork
- Time management
- Sales expertise
Timeline
Pro Desk Supervisor
Home Depot
09.2023 - Current
Store Manager
AT&T Wireless
10.2019 - 08.2023
Store Manager
T-Mobile
05.2016 - 08.2019
Bachelor of Science - Business Administration
Purdue University Global