Dana Lane

Revenue Driver: Spearheaded Commercial sales initiatives to exceed quarterly targets

Managed high volume accounts, achieving consistent sales growth through effective relationship building and strategic account management.

Managed a team of 8 pro sales associates, executing initiatives to improve pro xtra loyalty program participation. Managed a portfolio of 2 million in annual commercial contractor accounts. sales leader managing high volume b2b sales. Drove revenue in commercial sales optimized inventory across departments to ensure materials were in stock and at job lot quantities. coordinated complex job site deliveries with fulfillment teams to ensure on time execution. Addressed and managed complex challenges related to contractor orders and deliveries.: Resolved complex contractor order, delivery, and pricing escalations, ensuring customer satisfaction and retention.

Team Builder: supervised and coached a team of pro associates in customer acquisition

• Managed daily operations of the retail and studio environment for Matter Shoppe.
• Negotiated vendor relationships and purchased inventory for Matter Shoppe to ensure optimal product selection and availability.
• Managed merchandising displays and seasonal product presentation to enhance customer experience and drive sales.
• Conducted marketing, managed e-commerce shop, developed vendor relationships, researched supply chains, resolved customer service inquiries, maintained social media pages, scouted revenue opportunities, and collaborated with local businesses at collective markets in RI.

• Executed marketing strategies to enhance brand visibility, managed orders, maintained supply chain relationships, carried out operational tasks, Scheduled employees to optimize workforce coverage and meet operational demands., organized prepared meals delivery routes, resolved customer service inquiries.
• Directed Feast and Fettle kitchen operations and daily production workflows.
• Coordinated meal prep schedules with culinary, packing, and delivery teams.
• Monitored food safety compliance across Feast and Fettle fulfillment areas.

• Obtained multi-state producer licensing and certifications, Educated prospective clients on healthcare options, ensuring informed decision-making, Managed client profiles and records to maintain accurate and updated information, Completed continuing education to stay current with industry standards and practices, Conducted applicant screenings and interviews, Trained new staff, Performed email and phone tasks, Awarded for efficiency and quality control.
• Fulfilled responsibilities during six-month contract
• Advised Oscar Health members on plan options and enrollment steps.
• Managed inbound and outbound sales calls using CRM systems.
• Explained benefit details, coverage rules, and eligibility requirements.

• Conducted site visits and managed bookings to ensure optimal venue utilization, Managed staff and supplies. Employee hiring and scheduling. Performed repairs to restore equipment functionality, minimizing downtime, Implemented marketing strategies to enhance service visibility and attract clients. conducted event management operations.
• Managed daily studio operations for Ludlow Studios production and client sessions.
• Scheduled bookings, staff coverage, and room usage across studio spaces.
• Coordinated equipment setup, maintenance, and inventory for photography and production work.

• Managed daily household operations for Morris family residence.
• Coordinated cleaning, laundry, and maintenance schedules.
• Oversaw vendor visits and service appointments.
• Managed inventory of household groceries and supplies to ensure availability. Created interior design concepts to improve functionality and aesthetics of living environments./