Thomas Agrillo
Summary
Results-driven Store Manager experienced in advancing associates to leadership roles and enhancing customer experiences. Cultivated strong team collaboration and operational efficiency across diverse retail environments in New York, California, and Michigan. Dedicated to fostering growth and development within teams while delivering exceptional service and positive business outcomes.
Overview
30
30
years of professional experience
Work History
Pro experience manager
The Home Depot Inc
Grand Haven
09.2025 - Current
- Developed training programs for staff to improve product knowledge and service skills.
- Oversaw customer service operations to enhance shopping experiences and satisfaction.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Coordinated team schedules to ensure adequate coverage during peak hours.
Store Director
Meijer
05.2015 - 06.2025
- Increased store sales and profitability through strategic initiatives.
- Developed talent and ensured accountability, enhancing employee engagement.
- Created positive work atmosphere through team collaboration.
- Encouraged team spirit through open communication and support.
Store Manager
Bed Bath & Beyond
05.2014 - 05.2015
- Cultivated customer relationships to enhance satisfaction and retention.
- Fostered talent development and team building to elevate customer service and boost sales.
- Managed daily operations to ensure smooth store functionality.
- Supervised staff to maintain high levels of customer service.
- Coordinated inventory management to optimize stock levels and product availability.
Manager
Bed Bath & Beyond
04.2013 - 05.2015
Manager in Training
Bed Bath & Beyond
10.2012 - 05.2015
Route Sales Representative
Pepsico
05.2012 - 11.2012
- Ensured optimal stock levels in stores to meet customer demand.
- Delivered exceptional service to customers at the retail location.
- Managed inventory levels to maintain stock availability.
Store Manager
Walmart
03.2001 - 01.2012
- Successfully drove financial performance of the facility by ensuring sales and profit goals are achieved.
- Exceeded sales in the facility with effective merchandise presentation and competitive pricing proper signing, in stock and inventory levels.
- Conceptualized and implemented budgets which maximized financial performance to ensure associate's bonuses.
- Oversaw budget creation and analyzed economic trends to support financial planning.
- Oversaw the creation of the budget and participated in analyzing economic trends.
- Received the Safety Achievement of the Year award in 2010.
- Developed several associates to the level of Store Manager.
- Turned non-profitable stores into profitable entities, enhancing market share.
- Conceptualized and implemented budgets which maximized financial performance to ensure associates' bonuses.
- Strategically performed gap analysis and business assessment, coordinated resources, and developed project plans to convert and promote business growth and productivity.
Manager
Montgomery Ward
06.1996 - 03.2001
- Drove the financial performance of the facility by achieving sales and profit targets.
- Led management in controlling expenses to align with sales, developed and implemented plans to address deficiencies in financial performance, created operating budgets, and analyzed economic trends and community needs for budget forecasting.
- Managed team operations, ensuring efficient store functionality and customer satisfaction.
- Oversaw inventory management, maintaining stock levels and product availability.
- Directed employee training programs, enhancing team skills and service quality.
Education
Advertising - Business Administration
State University of New York Plattsburg
Business Administration -
State University of New York Farmingdale
Skills
- Store management
- Operations management
- Sales
- Retail strategy
- Merchandising
- Inventory control
- Customer satisfaction
- Driving results
- Financial analysis
- Forecasting
- Profit
- Cross-functional team leadership
- Talent development
- Employee relations
- Retail
- Store operations
Timeline
Pro experience manager
The Home Depot Inc
09.2025 - Current
Store Director
Meijer
05.2015 - 06.2025
Store Manager
Bed Bath & Beyond
05.2014 - 05.2015
Manager
Bed Bath & Beyond
04.2013 - 05.2015
Manager in Training
Bed Bath & Beyond
10.2012 - 05.2015
Route Sales Representative
Pepsico
05.2012 - 11.2012
Store Manager
Walmart
03.2001 - 01.2012
Manager
Montgomery Ward
06.1996 - 03.2001
Advertising - Business Administration
State University of New York Plattsburg
Business Administration -
State University of New York Farmingdale